Examine The impact of the implementation of the model Fast Response Organization (FRO) On the Quality of civil municipal services in Municipality of Tehran (Case study: Municipality region 14 of Tehran)

Message:
Article Type:
Case Study (بدون رتبه معتبر)
Abstract:
Introduction and Aim

Today organizations take different forms issues such as the rapid and unpredictable changes, special orders, waiting for a very high level of service and face, to survive and maintain their positions. One of the newest forms of organization, rapid response was to form organizations. The aim of this study was to Examine The impact of the implementation of the model Fast Response Organization (FRO) On the Quality of civil services in the municipality of Tehran, district 14.

Research Method

Methods descriptive survey of correlation. The population of the study was، All citizens who constitute the municipality of Tehran, district 14. Using a sample of 384 randomly chosen citizens strata. The study of two fast response questionnaire with Likert scale was used and the quality of services. Validity was confirmed by the elites and experts and their reliability using Cronbach's alpha was confirmed. To test the hypothesis Kmvlmvgrvf- Smirnov test, Pearson correlation , regression , structural equation modeling (lisrel), analysis of variance and Friedman Test was used.

Findings

Based on data analysis, reliability in service with the highest efficiency and the lowest operating Price impact of the extension.

Conclusion

The results showed that the implementation of the FRO and it's component (time, innovation, reliability, flexibility, price) have significant effect on the quality of services in the municipality of Tehran, district 14.

Language:
Persian
Published:
Journal of Urban Management Studies, Volume:7 Issue: 24, 2016
Pages:
34 to 45
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