The effect of project manager coaching skills in gaining feedback from interactive communication with project stakeholders(Project about Landscaping project and cultural buildings of Mashhad airport)

In this study, in order to identify the effect of coaching skills of the manager of landscaping projects and cultural buildings of Mashhad airport in obtaining feedback from the interactive relationship with the project stakeholders, coaching skills indicators and components of each have been identified. Given that coaching is a set of skills of active listening, empathy and questioning in the context of building trust, by searching the text of books, standards, articles, interviews, etc., components for these skills are extracted and a group of experts and specialists in the field. Coaching and project management in the Delphi process reached a consensus on these components and to measure the impact of each of these components on stakeholder interaction and their effective feedback to the project manager, questionnaires based on a 5-point Likert scale were used. These questionnaires among the statistical population of the present study include internal and external stakeholders of the project under study, such as: direct employees in the project, employees in other parts of the project, airport project investors, residents and employees near the airport, people whose business is affected. It is the airport and people who come to the airport for travel or other purposes were distributed and collected. Analysis of the descriptive statistical data of this study by SPSS software indicates that: Participants will interact with the project manager to a large extent to the project manager if any of the components of coaching skills occur. By inferential analysis of statistics, active listening skills, confidence building, questioning and empathy were ranked respectively and it was concluded that active listening skills, empathy, questioning and confidence building have a significant correlation with each other and this correlation can be generalized to the statistical community.