Evaluation and analysis of Ilam municipality Performance, based on Citizens’ satisfaction

Todays, municipality is an institution that has a major impact on the quality of life of citizens. Therefore, citizens' satisfaction is one of the most important criteria for measuring municipal performance. therefore, in this research, tried to measure the level of citizens' satisfaction about performance of Ilam Municipality in various areas by using the opinion of citizens. The research method in this research is descriptive-analytical and a questionnaire has been used to obtain citizens' opinions. The statistical population includes all residents of Ilam. The sample size was calculated using the Cochran's formula and the required information was obtained from the regions of city of Ilam. SPSS software is used to analyze the data. The results show that the level of citizens' satisfaction with the performance of Ilam Municipality is not at the desired level. On the other hand, the level of citizens' satisfaction in different parts of the city were significantly difference. District 1-1 has the highest and District 2-2 has the lowest level of citizens' satisfaction.