Comparison of the views of librarians and users of public libraries of Hamadan province on the customer knowledge management in this library

The purpose of this study is to review and compare the views of librarians and users on the use of customer knowledge management in public libraries in Hamadan province.

The method of the present study is applied in terms of purpose and descriptive-survey in terms of data collection method. The statistical population of this study includes all users and librarians of public libraries in Hamadan province. The total number of these libraries, according to the Statistical Research Office of the Provincial Public Libraries, is equal to 113 libraries (100 institutional libraries and 13 participatory and independent libraries) with 170 librarians and 67,339 active members. In this study, due to the large number of librarians, all of them were selected as a sample using the census method. The sample size among users using the Cochran's formula was equal to 382 people. Two researcher-made questionnaires with 22 items were used to collect data. In order to analyze the data, t-test of two independent samples was used in SPSS software version 22.

The results of data analysis showed that there is a significant difference between the two groups of librarians and users in terms of the use of the component