Self-efficiency assessment of sustainable dynamic network healthcare service system under uncertainty: Hybrid fuzzy DEA-MCDM method

In this paper, sustainability-related factors driving success of healthcare system management include a group of hospitals are considered. A three-pronged approach is considered based on the internal functions of the hospital, which are affecting the social responsibility as well as functions related to the service recipients from health centers. A novel comprehensive multi-period evaluation of hospitals’ performance is considered by the proposed dynamic network. This hybrid data envelopment analysis-based fuzzy multi-criteria decision-making model incorporates fuzzy DEMATEL and best-worst method provides several useful managerial insights using a realistic case study from Iran for sustainable management of the healthcare system. Obtained results indicate the importance of considering potential inter-related relations between network nodes on comprehensive performance assessment of healthcare service system.