Evaluation of Ergonomics Culture at the North Tehran Health Center by Delphi Method and Using an Expert Questionnaire

Ergonomics culture emphasizes ergonomics policies, goals, and programs that create behavioral, environmental, and structural reforms in the governing environment of the organization. The present study assesses the ergonomics culture dimensions in the North Tehran Health Center office building through the Delphi method and an expert questionnaire.

The Delphi method was used to develop an expert questionnaire. The evaluation criteria were determined based on the engineering dimensions of human factors and the organizational culture factor model. Besides, the sub-criteria were specified based on the macro-ergonomics approach. In this case, the most critical sub-criteria were chosen using 15 experts and the Delphi method. Thus, a questionnaire was developed with 15 questions. The ergonomics culture criteria were classified considering the frequency of negative responses. The highest frequency of negative response demonstrated poor ergonomic status and vice versa.

The results revealed that the maximum average negative score among the six principal evaluation criteria was related to the information and communication index at an average score of 66. The other criteria were ranked as follows: the management, staff, equipment design, environment layout, and job characteristics with average scores of 58, 56, 54.67, 49.5, and 36.8, respectively.

The ergonomics culture questionnaire was prepared and analyzed by an expert team using the Delphi method. According to the indices, the ergonomics culture level was unacceptable at the North Tehran Health Center. Thus, it is recommended to provide ergonomics courses and seminars, video clips, pamphlets, posters, and related courses. Also, training and development of ergonomics instructions can help establish an ergonomics culture in the organization to a significant extent.