Developing a framework for analytical hierarchy process in the hesitant fuzzy environment for group decision making (case study: business process prioritization in Markazi electricity power distribution company)

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Article Type:
Case Study (دارای رتبه معتبر)
Abstract:

Today the competitive position of organizations is defined according to the capabilities, skills, and knowledge embedded in their organizational processes. The business processes are one of the key assets of organizations. However, the lack of available resources and simultaneously the differences between processes from different aspects, indicate the need for prioritization of improvement projects in organizations. These differences are expressed in various aspects such as output value, level of impact in the organization, complexity, and the time and capital required for improvement projects. To analyze the processes from these aspects, it is often necessary to obtain the experts’ judgments. For this purpose, the present study employs the fuzzy hierarchical process based on a combination of hesitant fuzzy sets and type-2 fuzzy sets. This approach has been applied in the Markazi electricity power Distribution Company. The proposed approach provides a flexible structure to obtain the experts’ opinions and the uncertainty and ambiguity embedded in these opinions. Meanwhile, it provides an organizational group decision-making process without simplifying and reducing the complexity of verbal judgments. The results indicate the high priority of these business processes to implement the improvement projects: the operation and maintenance of the power distribution network, the construction, and development of the distribution network, and the financial management process.

Language:
Persian
Published:
Journal of Fuzzy Systems and Applications, Volume:5 Issue: 1, 2022
Pages:
231 to 267
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