Design a model for regulation of communications using soft systems methodology

In the present era, technology has changed tremendously, yet the successful adaption of technology is quite challenging. Due to the rapid emergence of new communication and information technology tools and increased rates of investments in telecommunication and expertise, society's dependency on these services is apparent. With regards to innovation in the ICT industry and the complexity of competition among stakeholders, it is demanding to promote an efficient and appropriate "regulatory" governing organization system in the ICT that provides constant access to the services. While few researchers have addressed the issue, the main problem still remains intractable. This study provides a comprehensive ICT regulatory sustainable business model for structuring an organization's governmental regulations using Peter Checkland's SSM approach in the real world. It was conducted using a problem-solving approach, investigating many scientific articles and related books, conducting inclusive and semi-structured interviews with experts, followed by extraction of the relevant parameters of the regulator model. Later, through analysis of performance indicators, the situation was assessed. After interviewing the experts and participants in this study, the regulatory model's key factors and components were analyzed and determined.Based on findings, this research was able to propose a proper model for regulating the critical beneficiaries. Moreover, this study presented a novel and efficient approach for developing a sustainable regulatory business model in the regulatory communication system. In the execution stage, the model's strengths and weaknesses were verified and modified to achieve an efficient improved resilient model that could support the main stakeholders in this field.