Analysis of factors affecting the development of the banking service supply chain in the Industry 4.0

With the advent of the Industry 4.0, the financial services business model will change. in order to succeed in the digital world of the future, banks must know the structure of their supply chain well and analyze the developments of this chain in the the Industry 4.0.Despite research in the field of digital banking, the issue of examining the evolution and recognition of the banking service supply chain in the the Industry 4.0 has been almost neglected. Therefore, in this article, with review of research and in-depth interviews with experts, the effects of the the Industry 4.0 on the supply chain of banking services were identified. The results showed that with the entry of banks into the Industry 4.0, new players, including fintechs, will be connected to the supply chain of banking services, followed by factors such as systematic sharing of information throughout the supply chain, inter-organizational cooperation, sustainability and transparency. Flexibility and personalization of services, etc. will increase and financial, information and service flows in the supply chain of banking services will change. the biggest distance between Iranian banks and digital banking is the lack of full use of artificial intelligence to automate all processes.