Identifying and Determining the Dimensions and Criteria of Performance by Emphasizing on Organizational Resilience and Strategic Reference Points

Surviving the current conditions of severe environmental changes is achievable through expanding organizational resilience, which has a significant role in the organizational performance improvement. This study aimed to identify dimensions and criteria of performance in organizational level, using organizational resilience approach and the theory of strategic reference points for Khorasan Regional Electricity Company. Accordingly, thematic analysis method was used. The sample of the research encompasses 13 experts using purposive sampling. Data gathering tool was semi-structured interview, continued to theoretical saturation. According to findings, dimensions and criteria of performance with organizational resilience approach were identified in 9 dimensions and 30 criteria. They involve communication with stakeholders dimension including “interaction with Tavanir and Iran Grid Management companies (IGMC), Electric Energy Generation and Distribution companies, contractors and suppliers, subscribers, provincial organizations and institutions”, the dimension of human, technical and financial resources capabilities including “employee motivation, staff development and empowerment, acceptance of change, technical and financial resources capacity”, leadership and management dimension including “management competency, support and commitment of senior managers, leadership style and management methods”, adaptability dimension including “risk, crisis and security management”, infrastructure and technological capacity dimension including “infrastructure, information technology”, organizational capital readiness dimension including “organizational processes, organizational culture, administrative health, organizational structure”, innovation dimension including “creativity and absorption of innovation capacity, applying innovation”, knowledge capabilities dimension including “knowledge creation and acquisition, knowledge sharing, knowledge retention” and finally, the strategic approach dimension including “systems approach, scenario planning, long-term planning, environmental monitoring and analysis” which were categorized by experts based on two strategic reference points including inner-outer consideration focus as well as outcome-process control.