Analysis and Evaluation the Satisfaction of Tabriz Citizens from Public Transportation System

The main purpose of this study is to assess the level of citizens' satisfaction with public transportation in Tabriz. The research tool is the questionnaire and the statistical population of Tabriz citizens. The statistical sample was calculated based on Cochran's formula and was selected randomly in the statistical population. The research method is survey. Due to the range of questioning and interviews with citizens using this system in different days, hours and conditions, it has innovation. first 13 indicators were identified to assess the level of satisfaction with the services of the bus system in the city. information was collected and were analyzed using SPSS software and one-sample t-test. The results showed that the level of satisfaction with research indicators can be divided into three groups. In the first group; There are indicators that the level of satisfaction with these indicators is moderate. Indicators such as heating systems, cooling system and the amount of payment are in the first group. In the second group; There are indicators such as the behavior of drivers and employees and working hours of the bus system, and satisfaction with these indicators is above average. Also in the third group; The level of satisfaction with the indicators of route furniture and stations, safety and security of stations, number of seats for passengers and services provided for the disabled is less than average. The average overall satisfaction is 3.13, which indicates that is average.