Presenting a Three-steps Framework of Facilitators Role in Development of Health Tourism in the City of Isfahan

Since a safe trip for the treatment or prevention of disease requires the presence of a wellinformed source in the field of suitable and well-equipped destinations and countries (medical tourism facilitators), in this research, an attempt is made to present the framework of the roles of medical tourism facilitators, which is a sub-branch of health tourism, in The steps before, during and after the trip are ill. In terms of the practical purpose and data collection method of the survey research, the present research included the medical tourism activists of Isfahan city and the sample number was 78 university professors, doctors, employees of tourism organizations, tourism agencies, and hotels in Isfahan city. 66 researcher-made questionnaires have been collected. Validity using the experience of experts and reliability of the questionnaire has been confirmed using Cronbach's alpha. Data analysis was done using descriptive and inferential statistics and with the help of spss software and binomial tests, Shannon's sign and entropy, and the research findings have shown that the roles of medical tourism facilitators before the trip include planning, negotiating with service providers, legal guidance and Consulting with a doctor, coordinating treatment, promotion activities to attract patients, connecting patients to medical staff, helping to find a treatment center, traveling and choosing a destination, respecting privacy, checking the legitimacy of doctors and treatment centers, planning for transportation, removing the list Long wait, visa and during the trip, including guidance to benefit from the destination facilities, pre-treatment matters, sightseeing at the destination, meeting with the doctor, establishing cultural and social relations, creating a recovery environment, high-quality, cost-effective and timely care, translation, in The next stage of the trip was to make suggestions for health at the origin, take responsibility for possible injuries after returning, continue the treatment at home, solve the patient's problems at the origin, evaluate the patient's satisfaction and the quality of the treatment.