Designing a model of relations between Total Quality Management with Organizational Citizenship Behavior and Organizational Justice in employees of departments of sports and youth of Yazd province

The aim of this study was to investigate the relationship between Total Quality Management with Organizational Citizenship Behavior and Organizational Justice in employees of departments of sports and youth of Yazd province. The census sampling method was used and the sample size was 168 people. Data collection tools were the standard questionnaires of Spinval Total Quality Management (2001), Podsakov's Organizational Citizenship Behavior (2000) and Niehoff & Moorman's Organizational Justice (1993), their validity was confirmed by professors, and the reliability of the questionnaires was obtained using Cronbach's alpha method. From descriptive and inferential statistical methods with SPSS software and the laser were used. In the descriptive statistics, the frequency, percentage, mean and standard deviation and in the inferential statistics, the Kolmogorov-Smirnov test, correlation coefficient and structural modeling were used. The results in the final model showed that the impact of Total Quality Management on Organizational Citizenship Behavior is equal to 65%, the impact of Total Quality Management on Organizational Justice was 94% and the indirect impact of Total Quality Management on Organizational Citizenship Behavior was 36% with the mediation of Organizational Justice, all relationships were significant at the 0.05 level. Therefore, it can be said that the managers of the Ministry of Sports and Youth should pay special attention to the Management of Total Quality in order to create Organizational Justice that develops and promotes Organizational Citizenship Behavior.