Identification and ranking of intellectual capital components in state-owned banks of the Islamic Republic of Iran

The aim of this study was to identify and rank the components of intellectual capital in state-owned banks of the Islamic Republic of Iran in order to take steps to better manage these investments. This research is in terms of combined method and in terms of exploratory-applied purpose. The statistical population of the study was the senior managers of state-owned banks in the country, and 17 of them were selected as sample members using the snowball sampling method. The results of the research consist of 2 parts: in the first part, a set of intellectual capital was identified and in the second part, the importance and priority of each capital was determined. Due to structured interviews with experts, the use of experts' opinions in conducting interviews and the fact that the difference between the fuzzy mean of the two stages is less than 0.1, the present study has good reliability, so in the present study, experts, experts and Were experts in the field of research, as a result of the research, the content is valid. The results show that the components of human capital, organizational intelligence, competitive intelligence, value creation, customer orientation, relationship capital, structural capital, innovation capital, leadership and knowledge management are the most important intellectual assets of state-owned banks.