Identification and determination of factors on service compensation system in Mellat Bank of Tabriz

The service compensation system is considered as a measure to motivate human resources, which, in case of proper targeting and adoption of practical strategies, can turn the organization's human resources into a sustainable competitive advantage and increase the productivity and quality of the organization's services. Based on this, in the present research, we intend to identify and prioritize the factors affecting the service compensation system in Mellat Bank of Tabriz. The socio-statistics of this research consists of 345 employees of Bank Mellat including 32 branches in Tabriz city. Based on Cochran's formula, 182 people were selected based on stratified and simple random sampling methods in two stages. The data collection tool in this research is a questionnaire with 20 questions for the service compensation system and 39 questions for the effective factors on the service compensation system. Finally, SPSS and Lisrel software were used for data analysis. Also, to classify, describe and summarize statistical data using the descriptive statistical method and at the inferential level to measure the state of the bank's service compensation system using the one-sample t-test and to identify the factors affecting the service compensation system, using the exploratory and confirmatory factor analysis technique and to prioritize the factors Friedman's test was used. The results of this research show that all the research data belong to two factors, the first factor explains 19.809% and the second factor explains 24.320% of the variance.