Presenting a Model of the Impact of Organizational Trust on Boosting Organizational Adaptability:A Case Study of the Government Organizations of Ilam Province

The aim of the current research was to investigate the impact of organizational trust on boosting organizational adaptability. In terms of purpose, the present study was applied, in terms of data collection, it was descriptive-correlational, and in terms of the data type, it was a mixed study. The statistical population of the research included experts (to identify the factors that make up the variables) and all the managers of the organizations (to answer the quantitative questionnaire). The number of experts and managers was estimated to be 52 and 3489 respectively. The sampling method of the qualitative part was purposeful judgmental in which 32 people were selected to identify the factors. Then, a structured interview was conducted using an open questionnaire, and based on the principle of theoretical adequacy, the required data was gathered through interviews with 13 people. The responses went through content analysis to determine the factors that make up organizational trust and adaptability. Based on these factors, a quantitative questionnaire was designed and 346 employees were selected by stratified random sampling procedure to answer the aforementioned questionnaire. The reliability and validity of the questionnaire were confirmed using relevant tests. To analyze the data, normality tests, structural equation models, and SPSS and SmartPLS software were used. The results revealed that organizational trust and its four dimensions including institutional, vertical, horizontal and environmental trust dimensions have a positive significant effect on organizational adaptability.