Developing Productivity Indices for Administrative System of Executive Organs in Semnan Province

The aim of the present study was to develop productivity indices, employing a qualitative approach and case study, for administrative system of executive organs in Semnan province. The statistical population of the study included specialists (experts) and managers at various levels of executive organs in the year 2020, from among whom 25 people were selected based on the principle of theoretical saturation and through purposive sampling procedure. The study instrument consisted of a semi-structured interview and the reviews of the existing documents in this field. The obtained data were validated using participant feedback method and its validity was measured and confirmed through quality criteria (to be reliable). The data were analyzed via thematic analysis method. The results of the data analysis led to the identification of 295 basic indices, 55 sub-indices 1 and 14 sub-indices 2 in the field of productivity of executive organs that were classified into four main indices including individual factors with three sub-indices (job and employee correspondance, job attitude and job satisfaction, motivation), group factors with three sub-indices of the commitment of human resources (organizational, professional, moral), team and communication network (team building and communication network), management (management style, management skills, negotiation, merit reward, communication between managers and employees, organizational and extra-organizational cooperation , suggestion system), organizational factors with eight sub-indexes of organizational structure (reduction of formality, reduction of complexity, attention to context, lack of administrative concentration), organizational culture (compatibility, mission, flexibility, involvement in work), human resource management (attraction, training, retention, application), human resource planning (merit system, updating human resources information system, organizing and adapting human resources, reforming and revising jobs, taking advantage of women's capabilities, empowering employees, organizational change and transformation), establishment and development of electronic systems and new technologies (administrative automation, infrastructure), intra- and inter-organizational coordination (relationships and communication, cooperative decision-making, operation integration, supervision and monitoring), responsibility and accountability (legal, organizational, moral, social, ecological), the health of the administrative system (protection of citizens' rights, the system for dealing with administrative violations, commitment to law, transparency, administrative and financial discipline) and environmental factors with two sub-indexes(physical environment, behavioral environment). Based on the findings, the researcher presented a pattern of the productivity indices for executive organs in Semnan province. It is hoped that the findings of the present study can improve productivity in executive organs.