An analysis of the role of empowerment and education of citizens in the development of urban infrastructure; Case study: Tehran Water and Sewerage Company

Given the scope and complexity of educational activities and the need to know the results of their performance, evaluation of programs, staff and their services can play an effective role in providing educational quality and thus increase the performance of individuals. Evaluation goals are mainly intended to improve the organization and improve the individual, and are used in many cases such as promotion, transfer, change of post and appointment, and ultimately lead to development. If the evaluation is done properly and correctly, many problems of management and staff will be reduced. Accordingly, this study tries to evaluate the empowerment of human resources through the comprehensive education system of Tehran Water and Sewerage Company. This research is applied in terms of purpose research classification and descriptive-survey in terms of the nature of data and their collection method. The statistical population of the study is all employees of Tehran Water and Sewerage Company who have attended training courses held in this company. The tool for collecting dimensional data of the proposed research model is a questionnaire. In this study, the mean test of a population and regression analysis were used to test the research hypotheses. SPSS was used to perform statistical tests. Based on the data analysis, seven hypotheses were confirmed. Finally, according to the confirmed hypotheses, practical and research suggestions were presented for managers and researchers.