The relationships between workload, stress, motivation and performance of nurses' working in the emergency department of public hospitals during the COVID-19 pandemic: A cross-sectional study

Pandemic conditions increase nurses' workload, trigger stress, decrease motivation, and influence nurses' performance. This study analyzed the relationships between workload, stress, motivation, and performance of nurses working in the Emergency Department of Public Hospital during the COVID-19 pandemic. This was a cross-sectional study. Closed-response questionnaires were used to collect data in this study. The sample consisted of 77 respondents. Data were processed using the chi-square test with a significance of 0.050 and the multiple logistic regression analysis. Nurses were primarily between 30 and 35 years old (64.9%); 70.1% were women, and 70.1% possessed a bachelor's degree. Nurses’ performance was significantly associated with workload (P=0.015) and motivation (P=0.019). Trigger stress was not related to the nurses' performance (P=0.066). Workload and motivation are associated with nurses' performance. High motivation from hospital management can significantly affect the nurses' performance by 5.921 times.