Modeling the make-to-order problem considering the order queuing system under uncertainty

In this paper, the modeling of a make-to-order problem considering the order queue system under the robust fuzzy programming method is discussed. Considering the importance of timely delivery of ideal demand, a four-level model of suppliers, production centers, distribution centers, and customers has been designed to reduce total costs. Due to the uncertainty of transportation costs and ideal demand, the robust fuzzy programming method is used to control the model. The analysis of different sample problems with LCA, PSO, and SSA methods shows that with the increase in the uncertainty rate, the amount of ideal demand has increased and this has led to an increase in total costs. On the other hand, with the increase of the stability coefficients of the model, contrary to the reduction of the shortage costs, the total costs of the model have increased due to transportation. Also, the analysis showed that with the increase in the number of servers in the production and distribution centers, the average waiting time for customers' order queues has decreased. Because by reducing the waiting time, the total delivery time of customer demand decreases, and the amount of actual demand increases. On the other hand, due to the lack of significant difference between the OBF averages among the solution methods, they were prioritized and SSA was recognized as an efficient algorithm. By implementing the model in a real case study in Iran for electronic components, it was observed that 4 areas of the Tehran metropolis (8-18-16-22) were selected as actual distribution centers. Also, the costs of the whole model were investigated in the case study and the results show the high efficiency of the solution methods in solving the MTOSC problem.