Agile Innovation in the Business Model With A Focus on Customer Experience in Start-Up Businesses

Business model innovation is a crucial aspect of creating value from technology and ensuring that customer needs are met. While product or service innovation is often the main focus, business model innovation involves changing or creating new business models. In this study, an innovation agility model in the business model is designed with a focus on customer experience in new businesses in Tehran.

The research methodology involved qualitative research using thematic analysis. The statistical population included active professors in entrepreneurship and innovation, as well as managers of start-up businesses with at least 3 years of work experience. Semi-structured interviews were conducted to collect the research data, which took place in the spring of 2023.

The findings identified 8 components related to business model innovation and customer experience, including customer orientation, product innovation, service agility, acceptance of change, market factors, organizational and management factors, innovation agility, and customer experience enrichment. Overcoming challenges and effectively implementing customer experience strategies can lead to improved customer satisfaction, increased efficiency, and higher profitability. Artificial intelligence plays a significant role in enhancing the customer experience, as it has the potential to improve efficiency and personalize interactions. By leveraging AI, businesses can create meaningful and positive customer experiences, ultimately building brand trust and satisfaction.Conclution: Artificial intelligence has a great potential to help businesses in various areas of work, one of the important areas where artificial intelligence can help businesses is improving the customer experience. The integration of artificial intelligence in various industries has led to significant changes in the way businesses operate and how they interact with their customers.In particular, the use of artificial intelligence can be very helpful in improving the customer experience, which is due to the high potential of artificial intelligence in many work areas, including improving efficiency and personalizing the customer experience. Is. As technology has largely permeated.