Designing a sustainable development model related to organizational intelligence in line with the general policies of the 6th Development Plan (Study case: Bank Mellat branches in Tehran)

Today, paying attention to sustainable development is one of the most important issues in organizations. The components of sustainable development of each organization are unique and require their identification. The present research was conducted in order to investigate sustainable development indicators and develop a sustainable development model in line with the general policies of the 6th development program related to organizational intelligence in Bank Mellat branches in Tehran province.

This was an interpretative-inductive study with a mixed exploratory method. In the qualitative part, the interview tool and thematic analysis method were used, and in the quantitative part, the questionnaire and confirmatory factor analysis method were used.The statistical population of the research in the qualitative part was university experts and in the field of smart banking, and in the quantitative part the employees of Mellat Bank. A semi-structured interview and a researcher-made questionnaire were used to collect data, which were extracted from the qualitative part of the research. For data analysis, interview technique and thematic analysis method were used in the qualitative part, and statistical tests and measurement model were used in the quantitative part.

The results showed that sustainable development includes 3 components: financial sustainability, social sustainability and environmental sustainability. In prioritizing the components, social sustainability was given first priority.

The results of the present study introduced the three main components for sustainable development in line with the general policies of the 6th Development Plan in Bank Mellat branches in Tehran province. These three main components are financial, social and environmental sustainability. Among these components, social sustainability was given first priority. Also, among the components of financial stability, improving the provision of financial services took the first place. In the ranking of the components of social sustainability, the reduction of cyber attacks stood first, and in the indicators of environmental sustainability, achieving a high standard was given the first priority. Also, the presented model for sustainable development showed the existence of a positive and significant relationship between the indicators.