Interpretive Structural Modeling for Evaluating Quality of Mobile Government Services Based on Web 3.0

Evaluation of service quality is one of the main concerns of government and non-government service providers. With the advancement of mobile technologies and the provision of government services to citizens in the framework of mobile government, the evaluation of the quality of this type of service has already received the attention of governments and researchers in the field of mobile government service quality. In this research, thematic analysis method and interpretive structural modeling (ISM) technique have been used. By analyzing the theme of the identified factors and themes and using the interpretive structural modeling method, the factors have been identified and classified among these factors.The method of theme analysis and interpretive structural modeling is based on the opinion of experts. The experts in this research consist of 14 expert professors, researchers and executives in the field of mobile government. The results of the research show that evaluating the quality of mobile government services at the first level, satisfying citizens at the second level, educating citizens and building trust in mobile government services at the third level, designing aapplication at the fourth level, data security and the culture of mobile government services at the fifth level, organizational policy, Web3 capabilities, and software and hardware infrastructure are at level six.