Designing and Validating a Business Model Based on Human Resource Excellence in the Banking Industry

The success of businesses, especially in the competitive banking industry of the country, requires a comprehensive and specialized model, the executive arm of which is the human resources. The purpose of this study is to design and validate a business model based on human resource excellence in the banking industry.

The statistical population of this study includes managers and employees of the banking industry. Sampling of managers was done in a non-probabilistic and purposeful manner, and staff sampling was done by random sampling method. The data collection tool is questionnaire. The validity of the questionnaire was confirmed by construct validity, convergent validity and divergent validity. The reliability of the questionnaire was also confirmed by two methods of calculating Cronbach's alpha and combined reliability. Structural-interpretive modeling method was used to design the initial model and partial least squares method was used to validate the designed model. Data analysis was performed with MicMac and Smart PLS software.

The results showed that leadership strategy as an underlying element affects the strengthening of organizational infrastructure and the development of human resources strategy. These factors also affect the training and development of human resources and lead to human resource planning and optimization.

Similarly, it can be achieved through processes such as management discipline (coordination), management of employee peace of mind and attention to organizational ethics, values and culture, and ultimately human resource productivity and organizational productivity.