Evaluation of the level of satisfaction of the patients from the selected military hospital

Patient satisfaction is one of the indicators for measuring the efficiency and quality of services provided to clients. The purpose of this study was to determine the level of patients' satisfaction with the services provided in one of the selected military hospitals.

This descriptive study was conducted on 260 patients discharged from one of the naval hospitals, which was selected and conducted by available sampling method in 2018. The data collection tool was a 48-question patient satisfaction questionnaire whose validity and reliability were confirmed in previous studies. Descriptive statistics (frequency, percentage) were used for data analysis, and independent t-tests, one-way analysis of variance, and Pearson were used for the relationship between satisfaction and demographic characteristics.

The level of satisfaction in medical and non-medical departments was at a high level. Facility services and reception services had the lowest level of satisfaction. The variables of age, gender, marital status, and number of hospitalizations had no significant statistical relationship with satisfaction, while the number of referrals and reason for referral had a significant statistical relationship with satisfaction.  

Considering the low satisfaction of patients with health and hygiene services in medical departments and admission in non-medical departments, it is necessary to investigate the management method of these departments to improve satisfaction by searching for the causes of dissatisfaction based on the cause.