Investigating the relationship between responsiveness and public trust in health services among patients in Mazandaran Military hospitals

Accountability as one of the main goals of the health system is a very important issue for policy makers and managers.

The study is descriptive-analytical and cross-sectional and was carried out in the spring and summer of 1401. To collect and measure the data required for the research, two questionnaires were used to measure public trust and responsiveness, and the research questionnaires were distributed among 610 clients using the stratified sampling method, so the number of samples in Chalus Hospital is 250 people and There are 360 ​​people in Sari Velayat hospital.

The findings of regression models and structural equation models indicate that there is a positive statistical relationship between the dimensions of communication, dignity, independence, confidentiality of information, the right to choose and physical facilities with all dimensions of public trust and the average total score of public trust. P-value>0.05). The dimension of quick action has a positive statistical relationship with other dimensions of public trust, except for the two dimensions of public trust (macropolitics and communication and information) and the dimension of social support, except for the dimension of macropolitics, which do not have a significant relationship with each other. The results of the regression model showed that all response variables except quick action (p=0.195), the right to choose (p=0.469) and social support (p=0.253) had a statistically significant relationship with public trust (p<0.05).

Responsiveness as a qualitative criterion has an effective relationship with public trust and a clear picture of the performance of hospitals, and the responsiveness of Sari Velayat Hospital has been better than Imam Reza Chalous Hospital.