Effective Dimensions on Cynicism of Employees of Public Organizations

The current research was conducted with the aim of identifying the dimensions of employees' cynicism and presenting a conceptual model based on a mixed approach.

The current research is a mixed (qualitative-quantitative) research in terms of practical purpose and method. In the qualitative phase, all scientific articles and documents were in the field of cynicism, which were analyzed by thematic analysis method. Based on the findings from the qualitative stage, a questionnaire and a preliminary model were designed, which were examined with construct validity methods (divergent, convergent and exploratory and confirmatory factor analysis) and approved after the necessary corrections. and reliability was measured by Cronbach's alpha and combined methods. The statistical population of the research in the qualitative phase is 16 experts, and in the quantitative phase, the statistical population is 731 employees of the government organizations of Shahrekord city, who were selected by stratified random sampling method and according to Cochran's formula (251). was done, the method of data analysis in the quantitative part, at two descriptive and inferential levels, which included the structural equation model, was implemented through "SPSS22", "WarpPls5" and "Lisrel8" software.

The results of the qualitative phase identified seven themes: organizational factors of the occurrence of cynicism, extra-organizational factors, management factors related to the occurrence of cynicism, individual factors related to the occurrence of cynicism, organizational consequences, individual consequences and moderating factors. In the quantitative phase, the results It showed that the effect of moderating factors through intraorganizational factors on organizational outcomes and the effect of moderating factors through extra-organizational factors on individual outcomes was not significant and the structure of individual factors with a value of 0.71 had the greatest impact on individual outcomes.

Therefore, managers of organizations should pay special attention to their human capital; Because the performance of the organization depends on the performance of its employees. Many problems and issues related to employees that provide negative effects to the organization are the product of organizational cynicism.