Maternal Satisfaction towards Childhood Vaccine Services and Associated Factors in Public Health Facilities at Gondar, Ethiopia

Around the world, vaccinations avert 4-6 million deaths annually, emphasizing the importance of ensuring maternal satisfaction for effective disease prevention. However, data on maternal satisfaction with immunization programs in Ethiopia is lacking. This study aimed to determine maternal satisfaction towards childhood vaccine services and associated factors in public health facilities at Gondar, Ethiopia.

This cross-sectional study was conducted in Gondar, Ethiopia, From May 1 to June 30, 2022. Data was collected from mothers visiting health facilities for immunization services. A two-stage random sampling technique was employed. Data was gathered using a researcher-made questionnaire. Bivariate and multivariate binary logistic regressions were conducted using SPSS (version 23.0).

The prevalence of maternal satisfaction with childhood immunization services was 69.3%  [95%CI: 65.5–73.1%]. Of the mothers, 45.3% had adequate knowledge, while 43.9% had a favorable attitude. Study participants who were 19 to 24 years old [AOR = 5.29; 95%CI: 2.58, 10.86], time taken  less than one hour for a health facility [AOR = 3.03; 95%CI: 1.92, 4.77], and waiting  less than thirty minutes in a health facility [AOR = 1.98; 95%CI: 1.24, 3.15],  felt happy during the service [AOR = 4.00; 95%CI: 2.53, 6.34], had adequate knowledge [AOR = 2.91; 95%CI: 1.79, 4.73] and a favorable attitude [AOR=3.64;95%CI: 2.25,5.91)were significantly associated with maternal satisfaction during  childhood immunization services.

Overall, mothers' satisfaction with the services provided for childhood vaccinations was quite low. Therefore, any interested parties must work harder on predictors to raise mothers' satisfaction with these services.