Performance evaluation of online Taxis before, during, and after the COVID-19 pandemic:A study and comparison of Snapp and Uber

The coronavirus outbreak has changed all over the world, and various industries have suffered severe damage. On the other hand, its impact on transportation as an important infrastructure has been significant. Reducing air pollution and traffic volume are also outputs of corona-related changes. This article examines the statistics and performance of Snapp and Uber companies. Using the Performance Report published by the companies, analysis and comparisons have been made between the two companies, as well as their various departments. In the end, the performance of Snapp and Uber companies has been compared to public transport. The results show that Corona has generally had a negative impact on transportation performance, especially public transport. Online taxi service provider companies، After the Corona era, they have been able to compensate for their losses and surpass the pre-Corona conditions, but public transport continues to face problems caused by Corona. In some parts of transportation, the effects of corona have been positive. This is due to quarantine and social distancing. Carrying methods that reduce passenger movement, such as couriers and cargoes, were welcomed. Corona has also made a visible impact on people's lifestyles. The results show that after the coronavirus epidemic, users have not returned to their past methods of transportation.