An evaluation of the passenger performance of Iranian airlines in the past 10 years

Over the past 10 years, the performance of airlines in the passenger domain has been influenced by various factors. Consequently, numerous studies have been conducted worldwide on the factors affecting the performance of airlines in passenger services, and Iran has also seen significant statistical studies in this regard. In this research, an attempt has been made to conduct a comparative analysis of the years 2012 to 2022 for Iranian airlines in the passenger domain, using defined statistical indices. The defined indices in this study include passenger density on each flight, the percentage of delayed flights, the percentage of canceled flights, and the number of flights passing through the country's airspace. It was observed that Iran had acceptable performance in three indices until the onset of the COVID-19 pandemic. However, after the pandemic, due to lack of planning and readiness for unforeseen events like COVID-19, the airline performance has been severely impacted. Hence, airlines need effective planning and strategies to prevent the adverse effects of unforeseen events such as the COVID-19 pandemic. Overall, the developments of this decade highlight the need for flexibility and the ability to respond to challenges in the aviation and air transportation industry