Human Resource Practices and Organizational Effectiveness with the Mediating Role of Internal Customer Satisfaction

This research seeks to investigate the influence of human resource practices on organizational effectiveness by considering the mediating role of internal customer satisfaction. It draws on data from a human resource department and its employees; a total of 294 valid questionnaires are obtained. Structural equation modeling is employed to examine the proposed model. The results of this research hypotheses test indicate that human resource practices have direct and significant effects on internal customer satisfaction and organizational effectiveness. What’s more, internal customer satisfaction has a mediating role in the relationship between human resource practices and organizational effectiveness.