Presentation of a Procedural Model for Employees Motivation Using an Interpretive Structural Modeling Method

The motivation of employees and the attention to the factors influencing it, is on old organizational issue in the field of organizational behavior management, attracting many intellectual and practical consideration and efforts towards the knowledge and practice of management. With the aim of improving the motivation of employees through the presentation of the structural-interpretive model of motivation, this research was carried out in Electric Power Distribution Company in Ilam. First, employing Everett Lee's pull and push factors, the attractions and repulsions of work life affecting the motivation of employees were explored by conducting 17 semi-structured interviews with managers and employees of the company. The qualitative data derived from the interviews were analyzed by thematic analysis. Then, focusing on the 25 identified solutions for improving employees’ motivation, the motivational process model and its stages were presented using the Interpretive Structural Modeling (ISM) method. Derived from the findings of the research, the attractions and repulsions of 5 main themes in the form of employees’ interactions (employees' relations with managers and employees), organizational environment (internal and external environment), organizational structure, organizational systems (service compensation, training and development, career system and ...), and organizational culture were identified. Subsequently, the identified solutions were classified using the method of interpretative structural modeling according to the relationship between precedence and subordination. The findings indicated that it is necessary to take measures such as strategic planning, career redesigning, process redesigning, organizational structure redesigning, and organization value statement more than other components to improve employees motivation.