Developing a model for sustainable, agile, and resilient banking

This paper aims to present a banking model based on Sustainability, Agility, and Resilience paradigms (SAR) employing a mixed research method. Achieving this goal, a meta-synthesis approach was used as a first phase of the study to extract codes, themes, and categories which finally lead to a conceptual model of SAR banking. A total of 114 codes were extracted by reviewing related papers. In the following, according to the similarities, interpretations, and expert opinions, 23 final themes were formed which were summed up into 9 categories including economic, social, governance, and environmental sustainability, process, strategic, service agility, structural resilience, and economic resilience. Accordingly, as the second phase of the study, the PLS-SEM (Partial least squares-structural equation modeling) method was employed for model validation. Results disclosed that the coefficient of determination for the SAR banking construct is about 0.95 which is formed by agile, sustainable, and resilient banking constructs. In addition, the other validity indices such as Good of Fitness (GOF), Average Extracted Variance (AVE), and Composite Reliability (CR) ensure the achieved model validity. Ultimately, findings depict that SAR banking which is mainly affected by sustainable banking can assist the bank to survive through today's turbulent business world.