A Performance Assessment of Tehran City Tax Affairs Office on the Basis of a Balanced Scorecard Model

To develop and survive in the modern competitive environment, all governmental/non-governmental organizations do need an effective system of performance assessment enabling them to measure the efficiency and effectiveness of their organizational programs and processes, and of their human resources. Efficient organizations do not suffice to gathering and analyzing data, but rather, they try to make use of data for improving their performance and for getting to their intended missions and strategies.In other words, instead of resorting to performance assessment, they involve themselves in performance management. According to what was said, Tehran City Tax Affairs Office, as one of the most important administrative divisions of INTA, is required to harmonize itself with other divisions of INTA and to change itself in accordance with thestakeholders’ expectations thorough administrating pre-determined strategies and assessing its overall performance. This paper deals with how to apply a balanced scorecard (BSC) model to the performance assessment of Tehran City Tax Affairs Office.