فهرست مطالب

  • Volume:4 Issue: 4, 2017
  • تاریخ انتشار: 1396/02/03
  • تعداد عناوین: 7
|
  • Hamidreza Rezaei Kelidbari, Nasim Alizadeh Page 311
    The purpose of this research is to design a model of effective development factors of e-government services in Iranian ministries. The present study tried to explore organizational and external factors in Iranian ministries (ministry of labor and social affairs, ministry of youth affairs and sports, ministry of foreign affairs, ministry of petroleum, ministry of Economic Affairs and Finance, ministry of energy, ministry of information and communications technology, ministry of interior, and ministry of education) influencing development of e-government services by a model. The model surveyed 287 individuals including managers and experts of e-government units (departments) in Iranian ministries through interviews and a questionnaire. Research variables and data were analyzed by SPSS, LISREL, and structural equations. Research results indicate that senior management and human resources largely influenced development of e-government services in organizational factors dimension; respecting to external environment factors, and information and communicative dimension, cultural and social contexts, as well as online security level and easy access to the websites of ministries largely influenced development of e-government services, respectively.
    Keywords: E-government, development of e-services, information technology
  • Zahra Shiri, Hamid Taghizadeh, Ramiar Refaei Page 328
    In this paper, we examine the short-term and long-term effects of OPEC oil basket prices and natural gas on liquefied petroleum gas (LPG) traded on Energy Exchange of Iran. tests of convergence (integration) and causality of variables have been used for 2-year period, from May 22, 2014 to July 21, 2016. The results of the study based on long-term relationship show that an increase of 1 percent in the logarithm of OPEC oil basket prices decreases 17.24 percent of the logarithm of the price of LPG. The direction of causality is from OPEC oil basket prices to LPG. Moreover, 1% increase in natural gas prices logarithm will increase 26.52 percent of the logarithm of the price of LPG. The direction of causality is from natural gas to LPG. Estimating the relationship between short-term error corrections for the logarithm of the price of LPG also confirms no statistically significant error correction component.
    Keywords: K LPG price, natural gas price, OPEC oil basket price, tests of convergence (integration), VAR
  • Mahla Sarmadi, Mohammad Esmaeil Ezazi, Habibullah Salarzehi Page 348
    The fundamental determinant of developed societies in the present evolving world is how knowledge, education, research, as well as efficient workforce status are acquired. In this regard, the dominant and advantageous contribution of all natural, economic, and strategic resources and factors is substituted by the extent of benefiting from sciences. Higher education is the highest and last step of educational system in any country, always closely linked to communities’ development. Higher education financing, which must go along with developing higher education industry and economic development, is what that significantly influences developing higher education system. The important issue for financing higher education is to apply proper methods of financing universities. Hence, the present research collected the information of identifying financing methods of top universities in Iran and around the world using library research method. And finally, the methods are analyzed and compared using descriptive statistics.
    Keywords: University financing, university budget, university funding, costs, expenses
  • Seyed Hossein Siadat, Sara Shafahi Page 367
    Today’s organizations need to promote profitability, reduce costs, increase market share, increase customers’ satisfaction and other cases that cause to increase validity and create value and meet organizational strategy, while reducing risks and costs in order to gain values and innovation for the organization. In this research, we aim to measure customer’s perspective from quality of provided services through mobile customer relation management. In this regards, we evaluate banking informatics corporations based on SERVQUAL model that use fivefold dimensions of quality of services. The goal of this research is to identify variables effective on customer relation management through mobile phone and its output variables and provide a model based on these variables. Hence, MCRM has been measured with effect of independent variables on outputs on study case of bank informatics organization (as a provider) and bank (as a customer). Questionnaires were used for data gathering from customers. The results showed that banks have found physical dimension and guarantee are closer to their expectations rather than other dimensions of quality, while dimension of accountability is far from their expectations. The correlation analysis between dimensions depicted that there was maximum correlation between dimensions of accountability and physical dimension, while there was minimum correlation between dimensions of empathy and capability of trusts. With respect to perceptions, there was maximum correlation between dimensions of guarantee and accountability, while minimum correlation was between accountability and trust capability.
    Keywords: Customer Relation Management, Mobile Customer Relation Management (MCRM), SERVQUAL Model, Service Quality
  • Omkar Dastane, Intan Fazlin Page 379
    It is an undisputed fact that the cost of Customer Retention is far lesser than that of acquiring fresh ones. Customer satisfaction is undoubtedly one of the strong factors ensuring customer retention. Several researches have been done in the past to identify factors influencing customer satisfaction and in turn leading to customer retention. With changing perceptions, preferences and markets, we find a need to reinvestigate what are the key factors of customer satisfaction affecting customer retention in Malaysian fast food industry. Product quality, service quality, prices, facility and emotional factor are selected as factors of customer satisfaction (independent variables) based on extensive literature review. The research uses primary data collected from 180 Malaysian fast food customers using a multi-factor questionnaire with a Likert-scale from 1 to 5. To ensure reliability and validity the questionnaire was checked by Cronbach’s Alpha and principal components analysis was carried out. Correlation and regression analysis is conducted using SPSS 21 to identify influence and impact of selected factors on customer retention. Descriptive statistics show that the most significant key factor of customer satisfaction is emotional factor followed by store facility, service quality and prices and the lease poor is product quality. Emotional factor and facility plays important role in customer satisfaction that ensures customer retention in Malaysian fast food industry.
    Keywords: Customer satisfaction, Product Quality, Service Quality, Prices, Facility, Emotional factor, Customer Retention
  • Purwanto, Raeny Tri Juliani Page 401
    The objective of this research is to compare the financial performance between Islamic and conventional bank in Indonesia in the period of 2006 – 2014 by using financial ratios. Financial ratios that are used consist of capital adequacy ratio (CAR), loan to deposit ratio (LDR), non performing loan (NPL), operational efficiency ratio (OER), and return on asset (ROA). The study analyzed five banks listed in Bank Indonesia which were PT Bank Bukopin, PT Bank Mega, PT Bank DBS Indonesia, PT Bank Syariah Mandiri, and PT Bank Muamalat Indonesia. The method used in this research is independent sample t-test, which is used to compare samples from two different populations. This study used secondary data that was collected and obtained from financial publication report quarterly published by representative banks through the official sites of the banks and official site of Bank Indonesia starting from March 2006 to June 2014. The result showed that CAR, LDR, NPL, and OER between Islamic and conventional banks are significantly different, while ROA showed no significant different between Islamic and conventional banks. In terms of CAR and NPL, conventional bank is better than Islamic bank, meanwhile Islamic bank is better than conventional bank in terms of LDR, OER, and ROA.
    Keywords: CAR, LDR, NPL, OER, ROA
  • Hamid Sadeghi Rad, Ali Rasoulian, Mahmoud Mirzaei, Abbas Sharifipour Page 431
    With technology development and the market conditions getting more competitive in different production and service sectors, loyal customer is considered as main capital of every organization. The expansion of internet global network has brought many benefits to all organizations including banks which along with considerable issues arise. Special equity of services including investment which became an important concept in marketing since 1980 is in fact the added value generated for the organization by using that service. The purpose of this research is to explain the loyalty of customers to investment through using electronic banking services in order to participate in advancing the economic projects, and also to empirically test whether this is related to trust in investment and investment special equity. Statistical population consists of customers of Saman bank in Mashhad city who have substantial account balance and are able to invest in economic projects suggested by bank. And their satisfaction with electronic banking services was investigated through random sampling. Needed information was collected using a questionnaire and correlations of variables were tested by means of Pearson correlation test and multiple regression. Analysis of the study findings using SPSS 16 shows that there is a positive correlation between trust in investment and investment special equity with customers’ loyalty to investment in economic projects by bank through using electronic services. And trust in investment and investment special equity are significantly related to two types of loyalty (attitudinal loyalty and behavioral loyalty).
    Keywords: Electronic banking, trust in investment, investment special equity, loyalty