مجله مدیریت بازاریابی
پیاپی 33 (زمستان 1395)

This experimental research investigates the effect of hotel segments and expected experience of hotel services on cognitive, emotional and behavioral responses of guests, regarding the misleading images on websites. This study was conducted to compensate for the lack of research into adverse effects of unrealistic images on cognitive, emotional and behavioral responses of guests receiving hotel services and the interactive effect of expected experience and hotel segments on guests’ responses. Findings show that misleading images lead to less trust in luxury hotels compared to economy ones. Luxury hotel guests express more anger and regret and stronger intentions of negative word of mouth about luxury hotels, compared to economy hotel guests. Additionally, these images generate more distrust, anger, regret and intentions of negative WOM among guests with hedonic purposes compared to those with utilitarian purposes. The interaction between luxury hotels and hedonic purposes elicits the strongest cognitive, emotional and behavioral responses.

The main objective of this research is to evaluate the factors affecting competitiveness on the growth and development of the export market in the commercial and export companies. The method used in this research is applied in terms of purpose and descriptive, survey and correlation nature. The statistical population of this research was Q (230), using random sampling method. To determine the reliability of the questionnaire, the Cronbach's alpha coefficient was 0.86, which indicates a high level of reliability. To analyze the data, Kolmogorov-Smirnov tests, Spearman test and T-test using Spss software and other relevant tests, which are described in detail in this study, were analyzed to identify each of the components and sub-components To make The results indicate that this research consists of 4 main components of environmental factors (with 3 questions), internal agent (with 7 questions), resource-based approach (with 4 questions), factor of production capacity (with 3 questions) And a total of 17 sub-criteria. By using the fuzzy tops is method and designing a specific questionnaire, effective factors of competitiveness on the growth and development of the export market of food industry were ranked and prioritized. Finally, among the 17 existing subsets of "customer orientation", "consumer trends", "ability Firm in Product Marketing "and" Competitive Power "ranked highest.

Customs plays an important role in International Commercial exchanges and it can be a promising or deterrent factor in business and creating revenues customs for the government. Therefore, purpose of this study is Identification and Classification of clearance barriers in Shahriyar customs office in Tehran City Using Analytical Hierarchy Process (AHP). This study which was conducted in 2018, is applied in terms of purpose and in terms of collecting data, it is descriptive-survey and exploratory research. By reviewing key articles and using experts' opinion, 4 main criteria and 19 sub-criteria were identified. A team of experts or a decision team was selected from top experts of the organization as well as customs experts. Initially, using the questionnaire and the opinion of the decision team, the main and the main obstacles affecting customs clearance were identified. Then, according to identified factors, AHP questionnaires were developed and paired comparisons were identified. The results of this study showed that the administrative and management systems are among the main obstacles. The weaknesses in the empowerment of trained and qualified personnel and applying them are among identified barriers from the point of view of experts. At the end. With ranking of all the main and secondary factors, suggestions were made to improve the status quo and help the decision makers.

Backgrounds and This study aims to identify factors affecting the consumption of healthy food survey among students of ilam. The statistical population was the students of ilam, out of which a sample of 170 individuals were randomly, selected using multistage random cluster sampling. The data collection tool used in the study was a questionnaire designed by the researcher. Confirmatory factor analysis (CFA) was used to assess the reliability of the questionnaire’s variables. We attempted to develop a reliable model using structural equation modeling to explore factors affecting the consumption of health food in ilam University. The results of this survey indicated that “health orientation” “Subjective norms”,” access, directly and “Self- Regulatory”, “Knowledge of the product”, “Product Features” indirectly, are associated with the consumption of health food.   The young population is the most important nutritional food addictions and attention to the important challenges that the campus last opportunity for health education and nutritional class provides a range of students makes. Common pattern healthy food and take action to improve the most effective strategy to promote healthy lifestyles in society.

In this study using system dynamics approach we tried to forecast the behavioral pattern of each of the four dimensions of Aida model with an emphasis on the role of integrated marketing communication (IMC) elements. Required data to forecast the behaviors of variables are extracted from a database of jahan Kesht Company and using Vensim software we performed scenario based analysis. Findings showed that at the end of 10 years of predictions if company increase its budget on integrated marketing communication elements including public relation, advertising, personal selling and promotion (0.3, 0.3, 0.2, 0.2), the number of customers in terms of the number of people who are attracted, motivated, intended to buy and loyal, goes up to (2572,1276, 621, 402) respectively. In addition, scenario analysis showed that if marketing budget share of company's total budget and especially budget share of IMC of company's marketing budget will increase, the number of customers in each of the 4 levels would be increased and in consequence the second policy will be the most attractive one. Another finding of the scenario analysis revealed that the scenario of retaining old customers against attracting new customers, although during the next 5 years can lead to more loyal customers and less new customers, but after 6th year, it will result in less new customers and even less loyal customers.

The purpose of this study was to examine the relationship between attitudes to endorsement advertising and brand equity with word of mouth advertising. The population of this study included all consumers’ Rexona in the city of Mashhad, 385 people were chosen cluster random and convenience sampling. The questionnaires of attitudes to advertising (Liu, 2002), brand equity (Yoo & Donthu, 2001) and word of mouth advertising (Ismail & Spinelli, 2012) was used to collect the data. Pearson correlation and Structural Equation Modeling analyzed the data. Findings indicated that attitudes to advertising has a direct and significant relationship on brand equity and word of mouth advertising. The brand equity has a direct and positive relationship on word of mouth advertising. The findings research explanatory the importance of brand equity and word of mouth advertising; businesses can validate the strategy of famous athletes’ endorsement So that they can attract customers more successful in conveying the desired function.

A model Double jeopardy Effect Strategies, market share Conformity with the bran and behavioral and attitudinal loyalty Football and volleyball fans the main objective of this Research. The present study is an applied research that in terms of strategy, descriptive and the run is Survey While gathering information is the study through questionnaires. Hence, this study is to survey. Subjects were fans of football and volleyball Isfahan and Kashan. The sample size of simple random sampling method using a sample of 384 cases was identified. Measuring instruments of study were brand association Gladden (2013), loyalty Mahoney (2012) and a market share of Porter (2002) the reliability, and respectively (0.82, 0.72 and 0.91) was calculated. Dozens of experts in sports management confirmed face and content validity. Statistical methods of data analysis were both descriptive and inferential. All data from the Social Sciences version 19 statistical Software package LISREL software versions 8.54 and software has been PLS analysis. The results showed that one of the important factors collective Market share, double the growth market risks and to adopt decisions and understanding helps to attract fans. Part of brand loyalty fans has a market share effective. The club and the fans should be happy to create services and facilities to impose proper planning.

The purpose of this paper is to design an employer brand model for a social security organization with an emphasis on internal recruitment. The present research is in terms of method, survey, is descriptive-analytical in terms of type, and in terms of purpose, is applicable. The statistical population of the present study is the number of 250 people who manage the units of medical management and medical documents of the study organization.The sample size is estimated to be 151 people based on the Cochran formula.The sampling method is stratified randomly.The sampling method is stratified randomly.The validity of the questionnaire is figurative. Reliability of the questionnaire by Cronbach's alpha test for questionnaire was 923. Has-been approved. Findings of the research show that employer brand components include employee security, staffing training, employee generous reward, information sharing, employee empowerment, and reduced floor space in the organization. In this research, finally, a suitable model for employer branding in the social security organization with an emphasis on internal marketing was presented.