فصلنامه پژوهش های مدیریت در ایران
سال بیست و چهارم شماره 2 (پیاپی 108، تابستان 1399)

One of the new approaches to development is the good governance model, which can be achieved through e-governance. Given the extensive literature and the lack of a comprehensive and indigenous model for good e-government in the country, the present study aims to design a model for the establishment and development of good e-governance based on systematic review of articles and their analysis using a Meta-synthesis method. For this purpose, after searching the databases in the period of 2000 to 2018, finally 85 articles were selected and by analyzing their content, the relevant dimensions and codes were extracted and the importance and priority of each was determined using Shannon entropy. Based on research findings, Information and communication technology codes, Human resources with knowledge and skills in the use of information and communication technology, Confidentiality of information, network security, credibility and reliability of information, the reality of security laws, the validity of the information provided, the entry of legal procedures and civil society oversight of e-government performance, ease and convenience of citizens in using services and access to government information and the reduction of government spending were the most important factors among the 19 dimensions of establishing and developing good e-governance. Finally, After the research steps, the model of establishing and developing good e-governance was presented in three stages of reviewing and identifying the requirements, establishment and development of good e-governance.

The marketing of the technical knowledge services and products in knowledge Intensive Business Service (KIBS) has emerged a challenge to these companies. Knowledge brokers play a key role in providing the specialized services needed by KIBSs to their technical knowledge services and products marketing. The purpose of the present research is to develop a technical knowledge in knowledge Intensive Business Service marketing model with emphasis on the role of Knowledge Brokers. In order to achieve the research model, the method of Thematic Synthesis of systematic literature review has been used. In data collecting, documents, articles, texts and reports in the framework of the research method and through targeted sampling are collected. One of the findings of this research is the three-step function of the Knowledge Broker (access, manipulation and delivery of knowledge) and its role in the quadruple communities of applicants, providers, innovators and knowledge framers in technical knowledge in KIBSs marketing. Finally, the knowledge marketing model of KIBSs with emphasis on the role of Knowledge Brokers was presented.

Merger is one of the most important changes that organizations experience. This change can have many effects and different aspects. The purpose of this research, is examination of the effect of merger on organizational identification and organizational legitimacy. Our society is the Ministry of Cooperatives labour and social welfare. In this regard, changes of organizational identification and organizational legitimacy before and after the merger have been studied. In this research, organizational identification has been studied based on expanded model of organizational identification (Misidentification, Ambivalent Identification & Neutral Identification); this means that the effect of merger on these types of organizational identification has been studied. In addition the impact of organizational legitimacy on organizational identification and misidentification, ambivalent identification & neutral identification, after merger has been studied. Finally the solutions for improving organizational identification have been presented based on the results.   The results of the research show that in the ministry, the organizational legitimacy and organizational identification decreased significantly after the merger compared to before the merger, but misidentification, and ambivalent identification have increased significantly, although the changes of neutral identification was not significant. Based on the results of the post-merger phase, it was revealed that organizational legitimacy has a direct impact on organizational identification and has an inverse impact on the 3 types of organizational identification based on expanded model of organizational identification.

The purpose of this study is to investigate the relationship between organizational trust types and brand performance with the mediation role of corporate governance in companies admitted to Tehran Stock Exchange. This is an applied research and in terms of method is descriptive- correlational. The statistical population of this research is the companies accepted in Tehran Stock Exchange. A sample of 138 companies was selected and the research questionnaire was completed by senior managers of these companies. Of these, 95 questionnaires were analytic. Then, the relationship between the variables of the research was tested using the SmartPls software and the structural equation modeling. The findings of the research show that there is a positive and significant relationship between knowledge-based trust and identification-based trust with corporate governance, but the relationship between deterrence-based trust and corporate governance is negative. The positive and significant relationship between corporate governance and brand performance was also confirmed. Also, the results of the research show that corporate governance has a mediating role between the types of organizational trust and brand performance of the companies accepted in Tehran Stock Exchange.

The nature of government agencies and the inflexible bureaucracies that govern them have led to more and more restrictions on managers and it has made them only law enforcement agencies performers. In cases where managers intend to exercise their managerial discretion, political skill and assertiveness help them to ignore existing laws with benevolent intentions and increase organizational benefit. The main purpose of the present study is to investigate the effect of managers' political skills on Pro-social rule breaking with regard to the mediating role of assertiveness in government agencies. The present study is an applied in terms of purpose and in terms of data collection is descriptive-survey method and is correlation type and is specifically based on the structural equation model. The statistical population of the study includes all senior and middle managers of governmental organizations of Ilam province with 280 persons. 162 samples were selected for sampling by using Morgan table. The sampling method in this study is simple random sampling. Questionnaire was also used for data collection. Visual PLS software was used to analyze the data. The results show that managers' political skills have a positive and significant effect on Pro-social rule breaking due to the mediating role of assertiveness in Ilam government agencies. Also, the dimensions of managers' political skills have a positive and significant effect on pre- social law-breaking in government organizations in Ilam province.

the lack of knowledge behind the identification of factors affecting the formation of the appropriate composition of distribution channels and the resulting results, has led the researcher to formulate and expand knowledge in this field of marketing in the form of academic studies. For this purpose, using a qualitative research method based on data-foundation theory, by interviewing 16 experts and specialists in the field of distribution channels, a conceptual model was designed in this field. The findings of this qualitative study show that causal factors influencing the composition of distribution channels can lead to financial results such as: reducing costs (reducing marketing costs, reducing operating costs, etc.) and increasing revenue and share. Market (increase in catalytic sales, increase in potential income and consumption, increase in profit margins, and increase in the level of coverage, etc.). The results showed that causal factors influencing the formation of distribution channel combinations include market context (target market, market access and market map) and distribution channel chain (analysis of current channel chain, direct and indirect channel composition, channel proposal). Alternative, channel reorganization). Modifiers in the process of shaping the composition of distribution channels include: sales complexity and market responsibility and underlying factors include the company's promotion policies (traction and compression promotion policies) and channel composition shaping strategies. Distribution lines include: alignment of distribution channels, customer lifecycle management, ease of use of the channel, willingness to repurchase, customer satisfaction and customer trust.

Due to the growth of world trade, companies try to enter foreign markets in various ways and maximize their profits while selling, one of the most common methods being export. The main purpose of the present study is to present a dynamic model for explaining the impact of export marketization and product design management on export performance of Iranian handicraft exporting companies. Semi-structured interview and thematic analysis were used to collect and analyze the research data, respectively. The statistical population of the study includes senior managers, expert experts of the Ministry of Cultural Heritage, Tourism and Crafts of Iran and exemplary exporters of Tehran province. The validity of the research findings was ensured by using member, triangular, and paired survey methods. Reliability test was used to test the reliability. Based on the results of the research, product design management and market orientation were identified as the main pillars of handicraft exports. The results of the theme analysis also resulted in the extraction of 7 components for export marketization that were classified into four subgroups or themes. Identified themes include author branding, exhibition marketing, virtual marketing and export marketing strategy. The sub-themes came in the form of a main theme as export marketization. The results of this study can be used by export companies as well as export facilitators.