نشریه دانش شناسی
پیاپی 47 (زمستان 1398)

The purpose of this study was to investigate the level of students' satisfaction with the quality of services provided in the Central Library of the Islamic Azad University, Science and Research Branch based on SERVQUAL model.  

The research method is descriptive-survey. To determine the sample size using Cochran's formula, 381 people were obtained and through a questionnaire taken from Parsoman questionnaire. To determine the reliability of the questionnaire, Cronbach's alpha was used with 0.949 which shows the high reliability of the questionnaire. The data obtained from the collection of questionnaires were performed by SPSS22 software and statistical tests (t-test, Friedman test) and were prepared in the form of frequency distribution tables and graphs using Excel.

The average component of tangible factors is 3.71, the average rank of reliability is 2.84, the average component of responsiveness is 2.07 and the average empathy rank is 1.38.

It can be concluded that there is a positive and significant relationship between improving the quality of services provided and student satisfaction. The test results also showed that among the components of service quality, tangible factors have the greatest impact on improving the quality of services provided in the library.

The aim of this study is to determine the status of the components of author, subject, commercialization, publisher and publications in designing the intellectual property model of open access medical journals (Iran).  

The present study is an applied-exploratory purpose and a mixed (quantitative-qualitative) study. The statistical population of the study was all open access medical journals (430 journals). The questionnaires were sent to the editors and executive directors of journals. The research tool was an organized questionnaire (content analysis and Delphi panel) which consisted of five main components (publisher, author, publisher, subject and commercialization) and 63 questions. The software used for statistical analysis was SPSS 24. Questionnaire validity (with a coefficient of 50) and reliability (with a coefficient of 0.7), exploratory factor analysis and confirmatory factor analysis were performed on the questionnaire. To design the model, the status of five components was investigated.

According to the findings, using a confirmatory factor analysis in PLS software, the questionnaire was reduced to five components, which was also confirmed by the model quality indicators. Based on the results of the Kaiser-Meyer-Ulkin index (kmo), the data of the research questionnaire can be reduced to a number of underlying and fundamental factors. These components include the five main components of publisher, author, subject, commercialization, and publications with sixty-three sub-questions, which make up the questionnaire. And since the value of KMO statistic is equal to 0.885, then the data are suitable for factor analysis.

The results show that there is a significant relationship between all components of intellectual property of free access medical journals and the components and questions have acceptable reliability and convergence. Finally, this questionnaire can be used in open access medical journals to assess intellectual property.

User satisfaction in most organizations is the main component of its dynamics. This is doubly important in university libraries that meet the information needs of students and faculty. The purpose of this study is to achieve the level of user satisfaction with Academic libraries.

In terms of purpose, the present study is in the category of applied research and in terms of data collection method is in the category of library and descriptive-survey research. Data were collected by a questionnaire. Users of academic libraries of state universities in Tehran formed the statistical population of this study. For sampling, sequential integrated sampling method was used and 60 questionnaires were distributed among users. Descriptive statistics (mean and frequency) were used to answer the questions. SPSS software was used for descriptive analysis of data.

The findings showed that users are very little satisfied with the library resources. Users are also little satisfied with library buildings and equipment, library librarians, and library services. The findings also showed that there is a significant difference between the current situation and the desired situation of user satisfaction with resources, buildings and equipment, librarians, and academic library services

In general, it can be argued that users are little satisfied with the academic library of state universities. Therefore, there is a need for a comprehensive change in order to upgrade and improve the condition of academic libraries. It seems that there is a significant difference between the current situation and the desired situation of user satisfaction with academic libraries in Tehran.

The main purpose of this study is to determine the visibility status of Iranian digital libraries.

This study was conducted by link analysis and survey statistics of Iranian digital libraries and the research is evaluative. The present article examines the rankings of Yahoo, Google, Alexa, rankings among Iranian sites, and the links received by Iranian digital libraries. Fifty eligible digital libraries with the right software, information resources, and official library setup make up the potential research community. Descriptive statistics indicators in Excel software have been used to analyze the data.

The research findings showed that only 9 libraries were identified by measuring the validity of the Digital Libraries website with the Yahoo PageRank factor. And the digital library of the Faculty of Entrepreneurship of the University of Tehran have obtained the first rank among the sites inside Iran and the global rank among the statistical population of the research. Allameh Tabatabai University's digital library also ranks first among Yahoo.

The present study has determined the position of digital libraries in Iran and the world. Overall, a high percentage of the digital library websites under study did not have a strong international presence, indicating the weaknesses of these websites. Lack of English and young web pages, lack of Iranian digital libraries are the main reasons for the weak presence of Iranian digital libraries on the web. The use of a combination of appropriate promotion and effective human factors can be effective in improving the condition of these libraries.

To present the dimensions and components of the behavior of search and retrieve information by multilingual users in the web environment.  

The present study was a qualitative data type in terms of purpose applied and content analysis research method. Participants in this study were based on the rule and principle of theoretical saturation, including 35 PhD students and experts who used the web to search. They were selected by purposive and theoretical sampling methods. Data collection tool using Camtasia Studio 7 software recorded user behavior from World Wide Science database and also loud thinking technique was used. Finally, the experience and feelings of users were asked using interviews. Data were analyzed using MAXQDA software. Its validation was done by the participants using the verification method.

Qualitative analysis of the nature of information retrieval behavior by multilingual individuals consists of 5 as well as 22 components. Among the components, failure of retrieval operations, definition of activity, staying on the main page of the site and using translation tools can be considered as belonging to the category of high frequency user behavior.  

Finally, by using logical operators, cancellation of recovery, lack of background knowledge, lack of understanding of the activity and formulation of recovery strategies by choosing easy recovery (multiple filter) belong to the category of user behavior with low frequency.

The purpose of this study is to review the concepts and features of virtual and online communication, including simultaneous conversations and psychology governing these new spaces, and in this regard, the standards and guidelines of online communication in libraries have been explored.

The present study is a documentary and review-analytical method that has used various theories of online interaction to explain the psychology of cyberspace, including theories of media richness, social presence, uses and gratifications theory and online disinhibition.

Cyberspace has distinct features that have different effects on the human mind  behavior. These features include less mindfulness, dominant writing space, and flexibility in identity, change, and adjustment of perceptions, the multiplicity of possible relationships in cyberspace, the possibility of delayed response to the user in virtual communication, the ability to stretch time and disconnect media, the urgency and concurrence of communication. These features generally lead to psychological states such as anger, anxiety, worry, and frustration. Interaction in cyberspace is effective when the result of this communication interaction, causes the use or satisfaction of the person in his psychological and social environment.

Virtual Reference Services (VRS) are a complex and multifaceted commitment.  VRS, including simultaneous chat with the user, clarifies the vacuum of visual and auditory cues and the feeling of personal connection and it is necessary to use alternatives and tricks for these virtual communications to evoke the same feeling of face. Therefore, due to the nature of the work and the complexity of the librarian-user interaction during the reference process, "the positive and negative behavior of the librarian (observed by the user) is an important factor in the success or failure of the process. Paying attention to the psychology of users in cyberspace, adhering to the standards and guidelines of librarians' behavioral and skillful performance, and being equipped with various scientific and communication skills are the success factors of online

the aim of this study was to determine the relationship between the dimensions of talent management strategy with creativity in terms of staff of public libraries in Mazandaran province.

The objective of the present study is an applied one. The researcher has used analytical survey. For data gathering, two pre-structured questionnaires of talent management and creativity were used that their reliability 0.845 and 0.863, respectively, based on Cronbach’s Alpha. . The statistical population included all staff of the public libraries of Mazandaran province with 265 staff, that 191 staff answered the questionnaires. Descriptive statistics and the "Kolmogorov-Smirnov" test, the "T-Student" test, the "Pearson" correlation test, and the multi-line regression test were used for data analysis.

The research findings indicate that the talent management of the staff of public libraries of Mazandaran province with an average of 3.05 and their creativity with an average of 2.94 are higher than the average level. The level of correlation between talent management and their creativity was 0.723, which indicates a positive and significant correlation between talent management and their creativity.  

The results showed that there is a positive and significant relationship between the dimensions of talent management strategy and employee creativity in public libraries of Mazandaran province, so that by using talent management strategy, employee creativity also increases.

This study aimed to determine the current status of organizational climate and occupational burnout among librarians working in public libraries located in Western Azerbaijan province in Iran and the possible relationship between them.

This applied study was an analytical survey. Research population included all librarians working in public libraries located in Western Azerbaijan, Iran. For data collection, Climate Quall Questionnaire and Meslesh's Occupational Burnout Questionnaire were used for measuring organizational climate and occupational burnout, respectively. In descriptive statistical level, mean, SD, tables and charts were used and for testing research hypotheses, correlational test and one-sample t-test were applied.

The mean rates of organizational climate and occupational burnout were 176.77±41.31 and 51.35±17.18 from views of the librarians, respectively. The mean rates of librarians' occupational burnout were not significantly different by their gender, working length, and academic level. The mean rates of organizational climate were not significantly different among librarians by their academic levels. This difference was significant by their working length (p < .05).

There was no significant relationship between organizational climate and occupational burnout. This study can be considered as one of the first studies on relationship between organizational climate and occupational burnout from views of librarians working in public libraries.