نشریه مدیریت بهره وری
پیاپی 56 (بهار 1400)

Based on a resource-based perspective, the service capabilities comprisemanagerial, organizational, marketing, and service quality components that can enhance the competitive position. Owing to the key roles these capabilities may play in isolation and independent of the performance, the current study aimed to investigate the dimensions and criteria of service capabilities in Iranian Small Enterprises (ESs) employing a combination of fuzzy AHP and fuzzy DEMATELand to analyze and delineate the intensity of relationships among them.Alarge gap in existing research on fuzzy DEMATEL weights concerns determination of weights. Hence, the present five-phase study set out to bridge this gap by proposing an innovative approach to determine weights. The research data were collected through a questionnaire and a survey of the views of 10 experts in the field and the analyses of the data underscored the paramount importance of the managerial and organizational capabilities. In addition, the "analysis and formulation of the strategy" criterion was found to be more important than the others. Overall, the criterion of "Corporate Quality" can be considered as the most important criterion in Iranian ESs which should be prioritized.

Nowadays, Premier organizations are trying to attract potential professional employees and concurrently retaining their human resources. Of course, a strong organizational identity can cause employees’ retention. In addition, various constituent elements of a strong employer brand can strongly impact organizational identity, and thereby, employees’ retention. Meanwhile, employer brand may have differential impacts on organizational identity across generation and owing to the variations in employees’ years of service, which may in turn change employees’ setting priority over selection of and staying at a given workplace. The current applied study intended to design an organizational identity model with an employer brand approach in Saipa Corporation based on Grounded Theory. The research data were gleaned through interviews, coded using open, axial and selective models and assessed and analyzed through Grounded Theory. A model was finally designed based on the effect of organizational identity on retention of employees which highlighted the fact that employer brand can enhance organizational identity through a number of strategies like job satisfaction, organizational commitment and productivity as well as some contextual factors and mediator conditions.

Organizational Coaching is a strategic learning tool which is rapidly growing as a new form of leadership development and has become one of the most popular personal development devices. It has been acknowledged as a field whose major function is to facilitate reform and development through unlocking the full potentials of organizational human resources that can trigger success in any company and boost organizational productivity. The purpose of this research was hence to design an organizational Coaching model for state organizations through exploration of mental concepts and personal experiences via elicitation of personal attitudes qualitatively. Therefore, employing a content analysis approach, we conducted detailed semi-structured interviews with 12 experts who had accredited publications in the field of training. Qualitative content analysis method was employed inductively to access various layers and dimensions of the concepts. Consequently, 80 primary codes were extracted and merged out of which 51 initial codes were approved. Subsequently, the resultant codes were sorted out into 10 major categories which were further categorized into 3 factors of trainer characteristics, trainee characteristics, and organizational characteristics.

The present descriptive Interrelational research set out to examine causal relationship between leadership worldview and organizational innovation with a focus on the mediating role of organizational mindfulness. The research population included 344 administrative staff at University of Isfahan from 2017-2018. A sample of 182 was randomly selected using the proportional stratified sampling procedure. The researcher data were obtained through a researcher-made questionnaire measuring leadership worldview, the organizational innovation questionnaire and organizational mindfulness questionnaire.The instruments were initially validated and their reliability coefficients were estimated through Cronbach Alpha and found to be 0.88, 0.91 and 0.72, respectively. The collected data were analyzed via SPSS software version 23 and Amos.  Results indicated that the revised proposed causal model enjoyed a good fit index and that the research variables could explain 41 and 31 percent of the variance in organizational mindfulness and organizational innovation. Overall, the findings revealed that organizational mindfulness, along with entrepreneurial and network worldviews, had direct significant positive effects on organizational innovation, while the direct effect of communitarian and regulatory worldviews on organizational innovation was found to be insignificant. Moreover, the leadership worldview dimensions were found to have significant positive and direct effect on organizational mindfulness and indirect effect on organizational innovation which is mediated through organizational mindfulness.

The purpose of this mixed-methods deductive-inductive research was to identify and prioritize components of service compensation in relation to productivity of faculty staff at state comprehensive universities in Iran using the Fuzzy Delphi Approach. The research population consisted of faculty members from Uremia, Tabriz, Mohaghegh Ardebili, and Zanjan universities out of whom a random sample of 30 were selected based on snowball sampling. Initially, qualitative review of existing exploratory literature and interviews with experts were conducted to identify the components of faculty staff Service Compensation which were further assessed and prioritized through applied research and Fuzzy Delphi approach. The findings from the survey revealed a set of 27 components of Service Compensation, and the Fuzzy Delphi analysis underscored the significant priority of tenure, salary, promotions, work autonomy, pay structure, working conditions in the department, and quality of administration and management.

The aim of the current quantitative applied research was to design a model for the investigation of the extent to which automobile production strategies may impact domestic manufacturers’ sustainable competitive advantage. The research data were collected through a researcher-made questionnaire whose construct and content validity had been confirmed and its reliability had been verified through Cronbach alpha. The research population comprised senior managers of automobile manufacturing companies located in Tehran, Iran from whom a random sample was selected. The data obtained from 384 completed questionnaires were analyzed through Structural Equation Modeling to find out the relationship among various factors of the model and the Variance-Covariance analysis. The findings emerging from the study revealed that the latent variable of sustainable competitive advantage was delineated by cost, quality, diversity, and flexibility; and that the latent variable of domestic automobile manufacturers’ production and operations strategies were delineated by Kaizen strategies, enterprise resource planning, punctuality, and supply chain management models. Research findings bore on the significant positive effects of production and operations strategies on Iranian automotive industries sustainable competitive advantage.

Customers require various service facilities including department stores, ATMs, and gas stations the use of which has become a daily routine. Some researchers believe that location choice of such facilities should be based on maximum population coverage within the network. The current research set out to identify potential factors that may bear an impact on location selection of ATM machines through exploring the existing literature on banking and interviewing experts in the field. Moreover, it aimed to prioritize the most important factors among those already specified through mathematical modeling. The findings emerging from the literature and expert review indicated 15 factors influencing ATM location decisions that were further subcategorized into four major factor sets of economic, competitive, coverage, and investment - legal. The results of mathematical modeling weighing revealed the priority of factors with Coverage, weighing 0.43, as the first and most important one followed in significance by economic factors, weighing 0.23, competitive factors, weighing 0.19, and investment - law factors, weighing 0.13. The results of this study also indicated that each of the four factors sets could impact decision-makers differently; therefore, bank managers are suggested to vary their decisions with respect to each of the factors to achieve optimal effectiveness.

Owing to the importance of sustainability in the supply chain of project-oriented companies, this study aimed to design a model for identification of factors that may influence supply chain sustainability in project production at Pars Garma Industrial and Constructional Company. To serve the purpose, the interpretive applied study commenced with extensive library research to scrutinize existing theories and findings from conceptual and applied research and identify enablers and key factors that may impact supply chain sustainability. An interview protocol and a questionnaire were further developed to collect the research data. These instruments were validated based on the views of 10 experts serving as managers and decision makers of Pars Garma Company who were selected using a judgment sampling procedure. The research population comprised 155 individuals out of whom a sample of 120 were selected according to the Cochran formula. Having collected and analyzed the data, the findings indicated 7 main dimensions of project characteristics, contractors’ characteristics, managers’ characteristics, communication features, characteristics of supervisory organizations, performance evaluation and characteristics of the society, each with constituent components. The implications of the findings will be discussed.

All thriving organizations constantly strive to raise their performance standards. What may enhance any company’s competitive advantage is a set of capabilities including marketing, innovation and research and development capabilities. The present inquiry was an attempt to design a model to scrutinize the extent to which organizational capabilities, competitive advantage and new product performance may correlate. To this end, a questionnaire was distributed among 105 managers of food companies in Mashhad, Iran, and the collected data were analyzed via AMOS and SPSS softwares. The research findings indicated a significant relationship between organizational capabilities, including marketing capability, innovation capability, research and development capability, and competitive advantage components of product and product delivery speed. A significant relationship was also found between competitive advantage indicators like financial and consumer-oriented performances and components of product performance.

Globalization, increasingly stringent regulations for state and nongovernmental organizations along with consumer pressure and demand for addressing environmental issues have led organizations to consider essential measures they might take to establish Green Supply Chain management to enhance their environmental and economic performance. The purpose of this applied developmental survey was to design a model to identify the key factors behind successful implementation of green supply chain management. The study commenced with scrutiny and Meta-analysis of research findings related to the factors affecting the success of green supply chain management published in accredited domestic and international scientific databases which resulted in the systematic design of a model comprising 29 items in 6 factors of green supply. Further, the key factors and roadmap for success in green supply chain management were identified via strategic analysis and development approach (SODA). The results indicated the key factors in the successful implementation of the green supply chain to be the use of machinery, physical equipment and green technologies in the organization, green packaging, green purchases, green design, the use of lean production, support and protection of middle and senior operational managers in charge of implementing green chain supply and finally the allocation of the financial resources required for the implementation of environmental plans. Overall, this research is distinct from other domestic studies in that it has proposed a modern and scientific framework for the identification of key factors that could guide senior executives and decision-makers.