نشریه مدیریت دانش سازمانی
پیاپی 17 (تابستان 1401)

Lack of establishment of coherent systems of knowledge management in energy policy making network, considering the dispersion and changes in the policy actors of this field and the effect of their specialized knowledge and experience on the quality of policy making, It will force the government and related organizations to undertake a chief part of the costs of the trial and error and previous experiences for the following policies again. Therefore, this research with an inductive approach and using the qualitative method of thematic analysis and using the MAXQDA software seeks to develop a pattern for knowledge management in the country's energy policy making network. For this purpose, after examining the theoretical foundations and analyzing the relevant documents and laws, number of 19 people of experts was interviewed using the purposeful sampling method. Based on them, 99 basic themes; 32 organizing themes and 7 global themes have been identified. The validity of the results has been examined and the reliability of the research has been confirmed by calculating the percentage of agreement observed between different codings. Finally, the concepts; dimensions and factors affecting on knowledge management in the policy making network of the energy field including the network of Activists, policy network, knowledge infrastructure, knowledge acquisition, knowledge retention, knowledge sharing, and knowledge application, and their relationship with each other has been extracted and the final pattern of this research has been proposed.

In recent years, the growth and expansion of data production in various fields, while creating challenges regarding their management, provide opportunities for companies to achieve more accurate predictions about changes. has provided an environment. Therefore, there is a need for an expert diagnostic tool to position the competencies of knowledge management and business intelligence for comprehensive optimization of strategic analysis and intelligent decision support of strategic organizational performance management. In fact, tools such as business intelligence, by identifying environmental trends, provide the basis for timely decision-making and action for the organization. On the other hand, one of the indicators of the economic development of countries is the level of development of the insurance industry in those countries. The use of technology in the insurance industry in order to give more people access to financial services has received more attention than before, so that new insurance businesses have entered the field of competition with traditional insurance companies by creating a unique value proposition and improving the business model. In this research, a model was designed for smart business in the insurance industry. In this research, data base theory and qualitative findings were analyzed with MAXQDA software and finally, Strauss and Corbin data base theory paradigm model framework was used to design the model. The participants in this research are experts and managers of the insurance industry, whose number is 16 and they were selected based on a purposeful judgment. By analyzing the data, five categories were extracted, and finally by determining the causal conditions (accessibility quality, electronic acceptance and perceived risk), background conditions (internet limitations, ICT infrastructure and insurance policies) , intervening conditions (users' knowledge level, managers' attitude and perceived security "confidentiality"), central category (smartening the insurance industry), strategies (strengthening the culture of using the Internet, developing digital security and developing the level of knowledge) and consequences (achieving opportunities growth, competitive advantage and profitability) business intelligence model of the insurance industry was presented.

Examining the research conducted in the field of commercialization shows a favorable quantitative growth in this field. Therefore, there is a need for a general and systematic understanding of the conducted research activities. The current research was conducted with the aim of creating a general view in the field of commercialization and helping research managers and researchers in the optimal direction of future research in this field. This research is quantitative in nature and practical in terms of purpose, and it is descriptive in terms of the type of data collection. It uses the scientometric method for data analysis. Based on this, the number of 3101 articles on the subject of commercialization, extracted from the Web of Science database from 1990 to 2022, has been used as the input data of the VOS Viewer and Excel software to map the research production process. examine and analyze knowledge, conceptual network and synonymy network of commercialization researches. Validity and convergence of input and output data are controlled by scientometric software. The findings show that the concepts of innovation, performance, governance, entrepreneurship, knowledge, industry, company, research and development, technology are the most used words in commercialization research. The similarity network of the whole vocabulary shows the concentration and intertwining and strong connection between the concepts of this field. The network of the countries that are active in this field shows that the advanced countries are the leaders in the field of commercialization research. The research areas of management, business and fossil fuels during the research period have the most researches under the title of commercialization. are The knowledge map of the field of commercialization was drawn. In line with the change of generations of universities and moving towards civilization-building universities, the commercialization of intellectual assets has entered the field of commercialization. The time trend of the research shows that commercialization research has moved from the engineering fields to the management and business fields, which means that the soft aspects of commercialization have received more attention in recent years. Also, the comparison of the research clusters related to Iran with the entire international research shows the empty place of the governance cluster in the research of Iranian origin. Therefore, the soft aspects of commercialization and governance issues are important aspects of this issue that should be considered by research policy makers and researchers.

Knowledge is a key element in fostering product and service innovation. One of the newest concepts proposed for using knowledge resources outside the organization is the concept of knowledge co-creation. Knowledge co-creation means the processes of voluntary collaboration between customers, researchers and organizational managers to create knowledge about products and services. The most important actor that plays a role in the co-creation of knowledge is the customer. The issue of customer knowledge co-creation is not yet well known in our country's insurance industry, so identifying its components and determining the influence of each of them is one of the challenges of current insurance companies. Therefore, the purpose of this study is to identify the components of customer knowledge co-creation and provide a model of relationships between customer knowledge co-creation components in the country's insurance industry.The present study is a fundamental research based on the purpose and based on the data collection method is a descriptive-survey approach. In order to identify the components of the research, interviews were conducted with 14 experts including insurance industry managers and faculty members who are experts in this field. In order to present the model of component relationships, the standard questionnaire of interpretive structural modelling approach, which is based on pairwise comparisons, was completed by 10 experts. Based on the results of semi-structured interviews with experts, 51 primary codes and 7 categories were extracted, which were classified into 5 levels by interpretive structural modeling approach. In this model, the component of "ICT infrastructure" is at the lowest level, which indicates the highest penetration among other components, which means that the change and development of this component, causes a change and development of other components of the model. Also, the components of "motivating customers" and "building trust", which are at the first level of the model, are the most influential components of the model. Therefore, in order to optimally implement the process of customer knowledge co-creation in insurance companies, strengthening the components of lower levels of the model, which have more influence, should be a priority in management decisions.

Knowledge is considered to be the most important asset of todays’ organizations but despite so much effort in order to share knowledge, still there seems to be a lot of challenges. Previous studies show that people do not represent any kind of interest in an acceptable extent of knowledge sharing; even if there would be an appropriate level of facilities, they hide their knowledge. Knowledge hiding will end in reduced productivity and profitability. There are a lot of different factors which affect knowledge hiding in organizations. This paper aims at examining the effect of perceived ethical leadership on staff knowledge hiding considering the mediating role of psychological safety and meaningful work and moderating role of harmonious work passion. This article is an applied research in terms of the goal of research and in terms of data gathering method this study utilizes descriptive-survey method. The statistical population of this research includes 4300 staff of an automotive company in Tehran and the sample covers 440 of these employees by non-probabilistic available sampling method. Data gathered through standard questionnaire, and structural equation modeling by using AMOS and SPSS software, which utilized to analyze data. Content validity of final questionnaire has been confirmed by examining the comments of management experts. The structural validity examined by confirmatory factor analysis and Cronbach's alpha coefficient proved to be bigger than 0.7 which confirmed the reliability. According to the results, perceived ethical leadership has a direct and negative effect on knowledge hiding. The positive roles of psychological safety and meaningful work as mediators and harmonious work passion as a moderator have been confirmed. The research concludes that the presence of ethical leaders is one of the factors which reduce knowledge hiding of staff in an organization.

With the expansion of studies in the field of knowledge management as management of the most important advantage of current organizations, emerging and important concepts in this field have been formed, which are often similar and different from other concepts. Knowledge hoarding is defined in the theoretical literature as the increasing and inaccessible accumulation of knowledge resources in an organization, which is often not even requested due to lack of knowledge about the existence of knowledge.In the theoretical literature of hoarding, there is a topic in psychology called hoarding disorder that examines its clinical roots. For this reason, two different approaches to managing knowledge hoarding are introduced. The first approach examines the psychological and individual disorders associated with hoarding, and HR managers use strategies such as entrance exams and periodic psychological monitoring. The second approach deals with environmental, managerial, organizational space, organizational culture, communication and other strategies related to the management of organizational knowledge hoarding. Given that hoarding is not a crime or error in some cultures and anyone can freely hoard whatever they want, so pursuing the knowledge dimensions related to hoarding is more important and complex. Also, knowledge hoarding is often neglected by managers and sometimes has irreversible effects on the organization in the long run. Knowledge hoarding has a direct inverse effect on the empowerment of other employees and leads to hoarding reciprocal behaviors and in the long run makes the organization dependent on some hoarding employees. Due to the lack of study of the broad dimensions of this concept, future studies in various fields, especially the relationship between hoarding and exclusivism, the effect of knowledge hoarding on empowerment and also the effect of job turnover on organizational hoarding are suggested.