فهرست مطالب

Information Technology Management - Volume:15 Issue: 2, Spring 2023
  • Volume:15 Issue: 2, Spring 2023
  • تاریخ انتشار: 1402/03/23
  • تعداد عناوین: 12
  • Nadiia Davydenko *, Yuliya Lutsyk, Alina Buriak, Liudmyla Vovk Pages 1-13
    The article is devoted to the modern development of high technologies and computer technology greatly enhanced the development of automated banking systems of banking sector organizations and allowed the synthesis of information and communication technologies for their formation.The main purpose of the article is to select the main indicators for assessing the level of financial security of the banking system of the state and identify promising areas of its development using forecasting models. In the process of research such analytical functions have been used: polynomial, exponential, power and logarithmic. The authors believe that the information and analytical provision of the financial security of the bank is an information provision that combines, on the one hand, information work, that is, ways, means and methods of collecting the necessary information, and on the other - analytical work, which includes forms and methods of information analysis and processing, which ensures an objective assessment of the situation and the adoption of a balanced management decision. As a result, forecast models were built for each of the indicators and also, it has been found that most indicators of the banking system of Ukraine in 2021-2023 will remain at “unsatisfactory” and “critical” levels. In conclusions it was proposed to introduce measures that would be aimed at improving the reliability and stability of the banking system of Ukraine.
    Keywords: Financial Security, Information–Analytical System, Banking System, Banking Security, Forecast Models, Financial Stability, state
  • Zoia Titenko * Pages 14-24
    The article justified the feasibility of an investment project by analysing the performance indicators while taking into account risk and uncertainty of the use of information technologies. The impact of the above calculations of the investment project results is due to the fact that the evaluation of the investment performance depends on the projected cash flows. The purpose of the article is to assess the impact of risks on making investment decisions using information technologies in order to increase the financial security of enterprises. Methodological and practical aspects of risk modelling of the investment project were further developed, using the Monte Carlo method, which allows to construct a model by minimizing data, as well as to maximize the value of data used in the model. This model involves the use of probability theory and random number tables. The results show the distribution of probabilities of the successful project variable and the coefficient of variation of the performance indicator, allowing the investor to take uncertainty into account when making a decision.
    Keywords: Financial security, risk, Investment, Investment project, Simulation Modelling, information technologies
  • Zalina Zainudin *, Haslina Hassan, Morni Hayati Jaafar Sidik, Syeliya Md. Zaini Pages 25-45
    The Covid-19 outbreak has had a severe effect on the world economy. The company's business operations and profitability are damaged during the covid 19 outbreak. This deterioration is not only threatening the company’s survival position but also destroy the investor’s investment return. Therefore, it is vital to establish an effective early prediction technical method to foresee a corporate distress by a Pro-technical measurement to enhance the corporate sustainability. This study applies Altman Z-Score Model to as a Pro-Technology technique to the financial distress prediction of Malaysia’s Government Linked Plantation Companies (GLC-P) over a period of 10 years starting from 2012 to 2021. The significant contribution of the study is that the Z-Score Model provides an advanced indication tool regarding the financial stability of the respective GLC-P companies. The findings indicate that Financial Distress Prediction was dependent via in-time application of leverage, liquidity, activity, and profitability to the Altman Z-Score Model. Profitability and leverage were found to be superior prediction tool to financial distress.
    Keywords: Investment, Pro-Technology, Altman Z-Score Model, Prediction Tool, sustainability
  • Gholamreza Zandi, Ridhuan Tony Lim Abdullah, Mochamad Ali Imron * Pages 46-58
    Nowadays, many companies cannot see the digital investment that plays a main role in the IR 4.0. Therefore, this study is investigating the study of investment as plays a critical role in an analytical activity to assess the benefits and costs of an investment and can be used as an investment justification. Traditional investment appraisal uses a financial approach where the benefits and costs are quantified in a certain amount of value for money and then compared in value. Moreover, this study is revealed the fruitful outcomes because revealed the investment valuation method with NPV (Net Present Value) and ROV (Real Option Valuation). ROV is an alternative to financial valuation. Seeding from the same philosophy as Financial Option, ROV has advantages in handling the flexibility, risk, and volatility that may occur from an investment. Thus, ROV is considered more able to appreciate an investment that has these characteristics. Investment appraisal with ROV is better able to appreciate investment than traditional financial methods, as shown by ROV's NPV results in the case of marketing with Loyalty points through email communication as a digital investment that are greater than ordinary NPV. This is because ROV can appreciate flexibility in investments that have choices of investment plans in the future
    Keywords: Sustainable, Investment, Net Present Value, Real Option Valuation
  • Hadi Naghavipour *, Gholamreza Zandi, Abdulaziz Al-Nahari Pages 59-72
    The application of machine learning technologies for cancer detection purposes are rising due to their ever-increasing accuracy. Melanoma is one of the most common types of skin cancer. Detection of melanoma in the early stages can significantly prevent illness and fetal death. The application of innovative machine learning technology is highly relevant and valuable due to medical practitioners' difficulty in early-stage diagnoses. This paper provides an open-source tutorial on the performance of an algorithm that helps to diagnose melanoma by extracting features from dermatoscopic images and their classification. First, we used a Dull-Razor preprocessing method to remove extra details such as hair. Next, histogram adjustments and lighting thresholds were used to increase the contrast and select lesion boundaries. After using a threshold, a binary-classified version of image was obtained, and the boundary of the lesion was determined. As a result, the features from skin tissue were extracted. Finally, a comparative study was conducted between three methods which are Artificial Neural Network (ANN), Support Vector Machine (SVM) and K-Nearest Neighbor (KNN). The results show that ANN could achieve better accuracy (83.5%). In order to mitigate the biases in existing studies, the source code of this research is available at hadi-naghavipour.com/ml to serve aspiring researchers for improvement, correction and learning and provide a guideline for technology manager practitioners.
    Keywords: Artificial Neural Network, Multi-Layer Perceptron, Support vector machine, K-Nearest, skin cancer, image processing
  • Rojiar Pir Mohammadiani *, Hossein Abbasimehrb, Zaki Malikc Pages 73-91
    The main drivers of value creation in a ‘brand community’ are social networking, community engagement, impression management, and brand use. Marketers are therefore interested in determining which factors affect the value creation practices. This study examines the impact of the Interactivity of Electronic Word of Mouth (EWOM) systems on value creation practices in a brand community, which in turn influences the loyalty of the customers. In this regard, a conceptual model was developed and tested by the researchers of the current study. The results indicate that perceptions of the users regarding the interactivity of EWOM systems, highly impact only three of the four value creation practices including community engagement practices, impression management practices, and brand use practices. Furthermore, the researchers found that collective value creation practices could significantly and directly enhance brand loyalty. Several theoretical contributions and managerial implications were also discussed
    Keywords: Social media, Value creation, Social Media Marketing, Consumer engagement, Online shopping
  • Elmira Djafarova *, Laura Geere BA Pages 92-115
    Online reviews play a crucial role in the consumer decision-making process in the glamping industry. Some reviews are misleading; therefore, users need to identify credible reviews to form objective opinions. This study examined dimensions of perceived review credibility and its influence on purchase intention within the glamping business. Online surveys were conducted with respondents with relevant travel experiences to examine the key credibility factors. Findings identified that review length, amount of detail, writing style, and travelers’ images; as well as mixed, moderate, and two-sided reviews influence perceived review credibility. It was also found that perceived review credibility influences purchase intention; that management response impacts perceived company credibility and purchase intention; and that personalized management response is valuable for the perceived credibility and purchase intention. A revised conceptual framework was developed to demonstrate the sources of perceived credible online reviews and the role of management responses in the reviews. In addition to the theoretical contribution, this study can have practical marketing implications for businesses when creating online promotional material for their products and engaging with customers
    Keywords: Online Review, Perceived Credibility, Management Response, Purchase intention
  • Farshid Jahanshahee Nezhad, Ali Zamani Babgohari, Mohammadreza Taghizadeh-Yazdi * Pages 116-137
    Hospitals are the most important part of the healthcare system. Statistics show that a significant portion of health budgets are allocated to hospitals. The continuous impact of information technology on hospitals’ performance has led to perfect competition. Accordingly, this study aimed to evaluate the quality indicators of hospital services considering information technology using a hybrid approach of the Kano model, Analytical Hierarchy Process (AHP), and Quality Function Deployment (QFD). In this regard, based on related studies, a total of 18 needs were recognized to evaluate the service quality of a hospital. The statistical population of the study consisted of patients of the hospital and due to the difficulty of access to the patient, a limited sample of 50 patients was selected. After collecting data, the identified needs were classified into three categories called basic, functional, and motivational using the Kano model, and 7 needs were set as basic needs. Then, using the AHP technique, the importance of the basic needs was calculated and considered as the input of the QFD model in the next phase. After providing some solutions based on the literature to meet these 7 needs, solutions were ranked and prioritized using the QFD model. Since the organization had limited resources, the Pareto technique was used to respond to 20% of these strategies and achieve 80% satisfaction. The results of the study showed that the hospitals can achieve 80% satisfaction by implementing the strategies of “holding ethics training courses online” and “creating team spirit and using health information technology in the hospital”, respectively.
    Keywords: Health information technology, Patient satisfaction, Kano Model, AHP technique, QFD model
  • Reza Salehzadeh, Arash Adelpanah, Seyed Mehdi Mirmehdi * Pages 138-163
    This research aims to evaluate the effect of consumer traits, service quality, perception-based factors, customer satisfaction, and e-trust on electronic brand love and e-loyalty. In this study, a cross-sectional survey is conducted based on the questionnaire method to collect data from a sample of 300 customers of the Digikala Website in Isfahan, Iran. Structural equation modeling (SEM) is used to test the research hypotheses. According to the results, the service quality, consumer traits, and perception-based factors significantly affected customer satisfaction. Also, e-brand love had a significant impact on e-trust and e-loyalty; e-trust significantly affected e-brand love and e-loyalty, and e-brand love had a significant impact on e-loyalty. To the best of the authors’ knowledge, this research stands among the first to evaluate the factors affecting electronic brand love and loyalty. The evaluation of brand love on loyalty demonstrated that the greater the amount of love and fascination with a brand, the higher the positive effect on consumer loyalty. Overall, managers are recommended to do their best to eliminate misunderstandings and create an interest in consumers, ultimately leading to greater customer loyalty. Managers should pay more attention to brand experience dimensions, such as sensory marketing. In this regard, creating a brand community by e-retailers is very helpful.
    Keywords: Customer Loyalty, brand love, E-trust, Customer Satisfaction, Service quality
  • Adil Hassan Ibrahim *, Achmad Nurmandi Pages 164-182
    With the rapid advancement of information and communication technology (ICT), public administration has adopted the concept of e-government. The academic literature produced many studies in the field of E-government (E-GOV) services, however, there is limited research on such services from the perspective of bibliometric and Network analysis. Therefore, this study aims to present a bibliometric and network analysis of the E-government services literature review obtained from the Scopus database, published between 2011 to 2021. This study uses a five-step method including (1) defining keywords, (2) initializing search outcomes, (3) inclusion and exclusion of some elements of the initial result, (4) compiling initial data statistics, and (5) undertaking analysis of data. The analysis starts by identifying more than 4,880 published articles related to E-government services published between 2011 and 2021. The study findings revealed that the highest number of publications on the E-government Service was in 2019 (102 articles), the top contributing affiliation was Brunel University London, the leading influential country was the USA, and the top contributing Source was Electronic Government. Furthermore, Lu J. occupied the first rank in the list of the most influential authors in terms of citations, while Weerakkody V. occupied the list of the top authors with high publications 20 papers. Likewise, this study showed that there is a collaboration among some authors. This research identified four research clusters by which researchers could be encouraged to widen the research of E-government services in the future. The bibliometric and network analysis of E-government services helps to graphically display the publication's assessment over time and identify domains of current studies' interests and potential directions for further studies. Finally, this research draws a roadmap for future investigation into E-government services.
    Keywords: -government, Public e-services, Bibliometric analysis, network analysis, E-government Researchv
  • Ajitha Angusamy, Jayanty Kuppusamy, Kavitha Balakrishnan *, Tan Xuan Pages 183-203
    The rapid growth and advancement of electronic devices and technologies in the FinTech industry empower new innovative products and services. The covid-19 pandemic could have a devastating effect on Malaysia’s economy, but it has offered additional opportunities for the E-wallet segment of the Fintech business to thrive. The E-wallet segment of FinTech is one of the latest innovations that is currently growing as there is a need for contactless payments during the pandemic situation. The main objective of the study is to examine the factors affecting e-wallet adoption among young adults in Malaysia. A sample of 200 responses was analyzed using Smart PLS 3.0. The findings revealed that the factors of “performance expectancy”, “effort expectancy”, “compatibility”, and “social influence” have a positive and significant impact during the pandemic; however, the factor of “facilitating conditions” has no significant impact on the adoption of the E-wallets. The study substantiates the key and important variables of adoption in order to develop and evolve E-wallet providers' existing services. Particularly, due to the increasing importance of e-commerce, E-wallet service providers are urged to focus on the system's interoperability, which encourages individuals or customers to use the strategy.  They should include unique features that allow customers to accept the service, trust its benefits and feel comfortable using the technology. The study is useful to the E-wallet providers to improve the existing services. The findings also guide the companies offering E-wallets to enhance the usage and adoption of their services.
    Keywords: E-wallet Adoption, Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Compatibility
  • Mohammad Farhadishad, Mohammad Kazemifard *, Zahra Rezaei Pages 204-222
    What is clear is that judges usually judge cases based on their knowledge, experience, personality, and sentiment. Due to high pressures and stress, it may be difficult for them to carefully examine documents and evidence, which leads to more subjective judgments. Legal judgment prediction with artificial intelligence algorithms can benefit judicial bodies, legal experts, and litigants as well as judges. In this research, we are looking at predicting legal sentences in drug cases involving the purchase, possession, concealment, or transportation of illicit drugs, using machine learning methods, and the effect of sentiment and emotions in case texts on predicting the severity of whipping, fines, and imprisonment. So, the text documents of 6000 Persian drug-related cases were pre-processed and then the translation of the NRC Glossary of Emotions and sentiment was used to give each item a score for positive or negative sentiment and a score for emotion. Then machine learning methods were used for modeling. BERT, TFIDF+Adaboost, and Skipgram+LSTM+CNN methods had the highest accuracy, respectively. Also, evaluation criteria were analyzed in situations where sentiment scores, emotional scores, or both were used in the prediction process along with judicial texts. Finally, it was found that the use of sentiment and emotion scores improves the accuracy of legal judgment predictions for all three types of sentences and that sentiments have a greater impact on the accuracy of legal judgment predictions than emotions
    Keywords: Legal Judgment Prediction, Text mining, Sentiment analysis, Emotions Analysis, Machine learning