Journal of Information Technology Management
Volume:3 Issue: 4, 2012

The increasing growth of the variety of internet capabilities in last decades has resulted in complexity of consumer behavior in so many aspects. Therefore, consumer’s satisfaction is called as the most important factor in success of online activities. The emergence of the web based capabilities has led in keeping on identifying the effective factors in E-learner satisfaction and LMS implementation by many researches. This research aims to identify and extract affecting factors on E-learner satisfaction, show their interactions and present an integrated model of the best paths which lead to e-learner satisfaction. The objective has been met using the fuzzy cognitive map (FCM) and confirmatory factor analysis (CFA) with providing a case study in Mehr Alborz electronic higher education institute. Finally, results of this mixed method shows instructor-student interactions, provision of pre-defined curriculum, access to the scientific databases and digital libraries are in sterategic paths

Ignoring the delicacy of risk management in IT projects, not only is a cause that goals are not achieved, but may lead to project failure. Meanwhile identifying the most important factors affecting risks of IT projects and assessing their relationships play an essential role in management decisions. The purpose of this paper is to identify and assess the relations between factors affecting risk of Mellat Bank IT Projects in Bushehr province using fuzzy decision-making trial and evaluation laboratory)DEMATEL(techniques. For the same reason we studied the most available literature on the issue and identified 23 major factors and found the importance of each one from the viewpoint of experts. By this, 8 factors which are most influential were identified and then the second questionnaire was developed for applying fuzzy DEMATEL method and was issued to a group of 15 chosen experts to find the causal relation among these eight factors and to find the most important factors affect on implementing Mellat Bank IT Projects in Bushehr province. The results show that unskillful employees and lack of knowledge in human resources, resource monopoly, lack of reliability in data storage, and absence of a control system in implementing an IT project are the most factors affecting risk of Mellat Bank IT Projects in Bushehr province.

This study examines absorptive capacity’s role and corporate culture in IS implementation success. Given the importance of learning and information absorptive in today's competitive environment, creating organizations and businesses based on information systems is required to successfully and rapidly achieve its goals. For using new information by employees and organizations it is necessary and inevitable to increase absorptive capacity in the organizations. Absorptive capacity is the organization’s ability to recognize the value of new information, assimilate and apply it to achieve organizational ends. The research data were gathered from production companies of automobile segments, settled in the province of Guilan. The sample volumes was calculated totally 227 persons from several companies. The research method was descriptive which was a survey type. The information was collected via questionnaire and a model of structural equations was used in order to measure relations between variables. The results indicate that corporate culture and absorptive capacity has a direct relation and has a positive effect on IS success.

The information technology has profoundly changed the way organizations are structured as well as the nature and the role of the business divisions. Human resource department, as one of the most vital units of any organization has also not been immune from these changes and many of its functions has transformed from traditional techniques to IT-based methods. The current research aimed to clarify some controversial issues regarding the nature of IT effects (i.e. positive or negative) on human resource department performance from two dimensions: operational and strategic. Based on the methodological approach, the nature of this research is field study. A questionnaire was designed and distributed in order to collect the data and test research hypotheses. The results showed that the IT utilization in auto-manufacturing firms, operating in the city of Tehran, would improve the operational and strategic performance of HR departments. In addition, the result supported the hypothesis that enhancing operational performance will result in strategic performance improvement.

This study aims to examine the content of ISP's websites in two countries, Iran and Malaysia. The sample contained 31 Iranian and 19 Malaysian websites. Each website was content analyzed for use of various interactivity functions in three dimensions of consumer – message, consumer – marketer and consumer – consumer interactivity. Our findings indicate that Iranian websites tend to emphasize consumer – marketer interactivity (H2), whereas Malaysian websites highlight consumer – message (H1) and consumer – consumer interactivity.

In the knowledge era, knowledge and knowledge-based economy, the priorities of today's organizations. One of the valuable resources for the organization is the knowledge of the customers. What is the customer's account lies in his mind, be considered a kind of hidden knowledge, if any firm that wants to use them; It should provide an appropriate mechanism. Firms should seek to achieve competitive advantage and superior performance of valuable resources, scarce, with limited mobility, and cant be replaced these features have the knowledge that such and such a source. We are looking to provide a conceptual model of client knowledge as part of the firm's knowledge in mind the result is that the interaction with the customer. Eight factors: trust and credibility to the seller's business reputation, customer acceptance of the seller customer feedback, customer knowledge, customer knowledge to detect, process knowledge and practical knowledge for assessing customer knowledge management should be identified and evaluated. Except for the impact hypothesis, firm reputation on customer acceptance, the remaining hypotheses were confirmed. This study examined the views of customers, sellers and managers of firms and with using structural equation modeling software "lisrel" is analyzed. Were proposed in the firm, according to the status of your sellers will appear, and with promises and promises made to customers in time to act space for dialogue between customers and sellers, in providing sales representatives, to meet demands of customers, for them to create value and importance. Note that the personality characteristics and behavioral and spatiality retailers and to personality characteristics, behavioral and attention to specialized sellers. The professionals and experts who can evaluate and interpret the ideas of our customers have in their agencies to use.

Despite the fact that most of the organizations have understood the importance of knowledge management and they have tried to implement that by some projects through their organizations but unfortunately many of this projects have not had high performance. So, one of the concerns of organizations is the continuous evaluation of knowledge management system performance. In fact performance evaluation of enterprise knowledge management system is capable of analyzing current situation of the system in whole and improvement of the system by general view of the advantages and disadvantages. The main goal of this research is, first prioritizing metrics of knowledge management system in Iran‘s Ministry of Roads and Transportation by Analytic Hierarchy Process (AHP) and second evaluating of knowledge management system performance based on Balanced Scorecard (BSC) by using Fuzzy Comprehensive Evaluation Method (FCEM). Based on the results, level of knowledge management system performance system in Iran‘s Ministry of Roads and Transportation is medium and at the end some suggestions are rendered for improving this system.

Regarding the critical role of knowledge in gaining competitive advantages, businesses experts are focusing on customer's knowledge more than before according to recent global advancements. Identification and management of customer`s knowledge is one of the most challenging issues for researchers and experts in the field of knowledge management and customer relationship management. The purpose of this study is to provide a conceptual framework for identifying the typology of customer knowledge. To achieve this goal, a three-stage research strategy including “designing conceptual framework of research", "validation of conceptual framework“and "evaluation of selected company (Hamkaran System) using the framework designed" is developed. In the first stage, a conceptual framework (the cluster of grapes), including 30 customer`s knowledge in the following three major categories of knowledge "for“, "From" and "about" the client was designed using literature review. Then the proposed framework is validated and approved by experts. Grape cluster framework can be considered as the most comprehensive typology framework of customer`s knowledge. Finally, the amount of customer knowledge management in Hamkaran System was evaluated based on the research framework. Results indicate that Hamkaran System has focused on "customer knowledge" more than other types of customer`s knowledge.