Journal of Information Technology Management
Volume:4 Issue: 2, 2012

Today, knowledge is considered as a competitive advantage. So, different countries try to prepare necessary infrastructure for knowledge development in different levels. One of the solutions in this field especially for know-how development is establishing physical places with purpose of doing knowledge based projects. These physical places were established in different countries with various names like scientific parks, technopolis, hi-tech zones and so on. Regarding to the necessity of establishing these places, some efforts have been done in this way. Identification of scientific and technology park objectives and also investigation of their focused fields are very essential for policy making in future. Thus, it is tried in this research to investigate the objectives and functions of Iranian science and technology parks. Also by a national survey, importance of various stages of innovation was elicited. Finally, for improving performance of these institutions some solutions have been presented.

The aim of the present study is to conduct a survey of the implementation of enterprise resource planning and customer relationship management systems in Iranian manufacturing and service companies. The focus of this survey is on some aspects of implementation of these systems including motivations, obstacles and problems, results obtained from implementation of these systems, criteria for selecting these systems, criteria for selecting suppliers of these systems, and key success factors in implementation of these systems.

In today's world, with the growth of electronic commerce, customer’s trust has become very important. Electronic services provide a unique opportunity for businesses to present new models of value creation to customers. The quality of electronic services has a considerable effect on customers’ mental judgments about services and plays an important role in building the trust in them. This article is trying to analyze the effect of electronic services quality of Tehran brokerage firms in building customers trust regarding the importance of their trust in these services. In order to accomplish the above-mentioned objective, a questionnaire has been designed and surveyed, aimed to provide a model to express the factors affecting trust, emphasizing the role of electronic service quality, perceived risk and perceived value. Gathering the data from 373 customers and using structural equation modeling to analyze, some suggestions have been presented in order to improve the electronic services quality of brokerage firms. The results show that, in brokerage firms, there is a positive and meaningful relation between electronic services quality and customers’ trust.

Knowledge management is influenced by many variables such as organizational structure, leadership style, organizational culture, information technology etc. We can spot organizational structure and climate as a framework and infrastructure can be considered in implementing successful knowledge management. Previous studies examined these variables in the implementation of knowledge management. In this study we investigated the influence of organizational structure and climate on knowledge management and mediator role of social interaction has been checked. Examining the mediator role of social interaction is the research innovation. In this study a sample of 148 companies in Iranian automotive industry has been selected. The results of structural equation model analysis support a mediating social interaction between organizational structure and climate with KM.

Nowadays, organizations in a competitive environment need an efficient and integrated system of resources in order to rich more quality and speed in product and service's delivery. One of the main problems to implement ERP is the lack of coordination and relevance with business process reengineering (BPR). Successful implementation of BPR inspired by strategic planning and top management support led to the successful implementation of the ERP and subsequently strong correlation with the results of performance evaluation in the organization which is the main objective of the study. In order to achieve the research objectives, experienced executives and experts of four companies working under continuous mass production (ZobAhan Esfahan, Sain Abhar, Goltash Esfahan and Paksan Tehran) were selected to answer the research instruments. The instruments have been used in this research were: Questionnaire to production strategic planning and reengineering business processes along with questionnaire to select and implement ERP application solutions and performance evaluation. The research data were analyzed using Pearson’s correlation coefficient test in LISREL 8.53.The results show that the standard correlation coefficient between the two concepts of performance measurement and production strategy is (0.90) which is in contrast to what the foreign papers show. Afterwards, the highest correlation between performance measures and ERP project is very close to the same number that is (89/0). This confirms a profound impact of successful selection and implementation of ERP on performance indicators of organization.

Information technology outsourcing projects have advantages including: reduced costs, improved service quality, creation of competitive advantage, etc. When these projects are being outsourced, lack of attention to their risks causes the lost of anticipated benefits and contributes to failure. As for the growing trend of information technology outsourcing projects in Iran, the purpose of this study is to identify the risks of information technology outsourcing projects, evaluate and prioritize them based on the perspective of experts in information systems design. For achieving these goals, key articles were reviewed and comprehensive list of 12 risk factors were identified. For prioritizing, a Fuzzy Analytical Network Process (F-ANP) structure has been provided and the risk factors were laid in it. Then, by using a questionnaire, 13 expert's viewpoints were collected. The results show that the factor of "supplier" and the sub-factor of "Lack of skills of supplier in IT operations" are the most important factors for success and failure of information technology outsourcing projects in the perspective of experts in information systems design.

Electronic payment system in one of the e-banking services and must be reliable and free of security deficiencies in order to overcome traditional system. Improving customer’s perceptions of security and trust in the course of electronic payment transactions is vital in order to attract, retain and retrieve users of such a system. This study aimed to investigate the effects of customers’ perceptions of security and trust on their use of the Agriculture Bank of Iran’s e-payment system. Correlation-type descriptive research was used as a research method and hypotheses were tested by structural equations model. Results of conceptual framework hypotheses’ test showed that transaction processes and technical security variables have positive and significant effects on perceived security, transaction processes and security statement variables relate positively and significantly with perceived trust, perceived trust affects extent of use positively and perceived security have significant and positive relationship with perceived trust.

Electronic banking has many benefits for government, banks’ stakeholders and customers. Many banks in many countries such as Iran increasingly develop their infrastructures to provide e-banking services. Also, there are many researches that have been conducted to explain how we can encourage people to use e-banking services. In this paper, we explore the effects of various factors on both customers’ adoption and satisfaction. For this purpose, we studied customers of Saman Bank (SB) in Tehran. We investigated various models of adoption including technology acceptance model, theory of planned behavior, unified technology acceptance, usage theory and many other generic and specific models in e-banking adoption literature and developed a comprehensive model in the form of e-business customer behavior model. We used a questionnaire including 199 questions that covered various e-banking tools for gathering data of customers. Descriptive statistics, one-sample mean test, confirmatory factor analysis and spearman correlation test have been used to analyze the impact of factors on customers’ adoption, satisfaction and loyalty, by using two statistical package (SPSS and LISREL) applications. Results indicate that performance expectancy, task-technology fit, effort expectancy and facilitating conditions have statistical significant effects on both adoption and satisfaction. Also self-efficacy, personal innovativeness and awareness have statistical significant effects on both adoption and satisfaction. Based on statistical results, perceived risk has less impact on adoption in comparison with self-efficacy and personal innovativeness and has not statistical significant effect on satisfaction. Finally we proposed some academic and managerial implication as well as future research recommendation.

Today, change is a definite phenomenon and organizations should make themselves aligned with requirements for survival and success in the competitive market and retain customers. One of the main components of any organization that is undergoing these changes is the business processes of that organization. In other words, in a dynamic business environment, business processes are changed at runtime. What is important is the ability to make changes in the process correctly and verify the process before using it. One of the possible solutions is using an executable model with the process model. In order to provide a solution, in this paper we present a framework for applying the changes and verify them via integration of UML2.0 activity diagram as a standard technique for business processes modeling and colored Petri net as an executable model.