نشریه پژوهش های مدیریت انتظامی
سال هفتم شماره 3 (پاییز 1391)

Context and

The public trust in the police is deemed as the main index of police performance. Hence, attracting the trust of citizens and meeting their satisfaction by the police has the vital importance for evaluation and improvement of police performance. Perception and attitude of individuals to the police is dependent to the values, norms and social beliefs. Thus, in a society including different cultures, various attitudes have been formed to the police. Studying the public trust to the police under the effect of different cultures and social values demands different knowledge and insight. Therefore, in the extant paper these factors in the Iranian police are studied.Procedure: This study is applied as respect to the objective and its nature and method is descriptive-correlative. The data has been compiled by means of questionnaire. The sampling population of this study is consisted of citizens over 18 years old of Tehran, out of which a sample consisted of 400 elements has been determined based on cluster sampling. Conclusion and recommendation: the results of findings’ analysis indicated that a positive and significant relationship exists between three attitudinal factors and public trust. Ultimately, according to the obtained results, some suggestions have been presented for increasing the public interest in the police.

Context and Whereas the knowledge is an important resource in the knowledge-oriented organization. Organizations that can by means of knowledge management convert it to the core competencies and apply it in its strategic plantings, will be pioneer in the knowledge age. This study with the objective of presenting a model for knowledge management in Police Organization is seeking to identify the police knowledge management processes considering the nature of jobs in the Police Organization and remove the gap between available organizational knowledge and the appropriate knowledge of the organization by applying the appropriate style of its management and signifying thereto.Procedure: the research method of this study is hybrid heuristic (qualitative-quantitative). The population of this study is consisted of all staff personnel of Police Organization. A sample including 400 persons of personnel was selected according to Cochrane formula and purposefully according to the results of interview with the associated groups with respect to the separation of organizational jobs of Police Organization, and based on Charles Pro model, 100 persons were selected out of each one of job categories. The data was collected by the questionnaire the validity and reliability of which was accepted. After collecting the data, the analysis was provided by means of factorial analysis tests. Findings & The results of data analysis indicate that a direct and significant relationship exists between organizational technology, knowledge production processes and knowledge management style, and the presented model has good fitness.

Context and The organizations for having the maximum productivity and efficiency require the human resources who have the high job satisfaction. Some factors affect the job satisfaction; one of them is psychological capital of the own individual. The objective of this study is assessing the effect of psychological capital on the job satisfaction and the effect rate of each one of psychological capital aspects (self-efficiency, hope, optimism, compromise) on the job satisfaction, and taking effort to understand if the officers having high psychological capital are more satisfied with themselves and if so which aspect of psychological aspect has the maximum effect. Procedure: The procedure of this study is applied and its method is descriptive-survey. The population of this research is consisted of all male junior officers and senior officers of Police Organization. In this study, a sample consisted of 110 elements was selected by simple sampling method. The data was collected by means of standard questionnaire and the data was analyzed by linear regression test aiding SPSS software. The results of this study indicated that psychological capital and all its elements have positive effect on job satisfaction. Among the psychological capital aspects, self-efficiency had the maximum significant and positive effect and the hope the minimum effect on job satisfaction. The priority of the effect of psychological capital elements on the job satisfaction is respectively as self-efficiency, compromise (resiliency), pessimism and hope. All elements together with each other (psychological capital) had more effect than separately on the job satisfaction.

Context and One of the most important police effectiveness and efficiency factors is this organization’s capability in establishing the order, security and reduction of non-safety feeling of citizens in the society. According to the applied studies, a causal relationship exists between the social capital and social security so that by strengthening the social capital may promote the social security. Procedure: The methodology of study is applied-survey that has been performed by Delphi method and by means of seven-point scale of Likert and its objective is localizing the aspects, elements and indices of social capital in the police stations of Tehran. The reliability of the scale was calculated equal to 92% according to the alpha coefficient of Cronbach and its validity was determined by the professors of IRI University of Police. Considering the theoretical fundamentals of this study, the aspects of this model have been limited in three aspects including structural, normative and cognitive aspects of social capital. According to Delphi method and academic ability of professors of IRI University of Police, the aspects of social capital were indicated. Consequently, 32 indications had appropriate weight mean and factor loading in the police stations of Tehran and 32 indications were eliminated from respective model due to the lack of required factor loading. According to this study, indices such as the employees’ ease to access the organizational managers level, expressing the realities and presenting the performance report by the managers, continuous interaction between managers of Police Organization and employees, employees belief in the qualification and capability of police managers and managers’ material and intellectual support from the police employees efforts had appropriate weight mean and highest factor loading and indices including persuasion of people to the participation in the social decision-making, binding the governmental managers upon their obligations to the society, expressing the realities and presenting the performance report by the governmental managers, honestly communication of governmental managers with the people, establishing the strong and healthy administrative system, stabilizing the moral and human values in the society and behavior together with justice and fairness to the whole people had appropriate weight mean and highest factor loading.

Context and One of subjects raised in all organizations is selecting the excellent option considering the respective indices. It is applied in the different departments of police force. In case of using the suitable decision-making styles, it will have effective role in achieving the goals of this organization. On the other side, considering the respective decision-making subject, usually various provisions with different priorities are propounded. Therefore, we encounter some styles referred to as multi-attribute decision-making. This study intends to seek for presenting and expressing a multi-attribute decision-making style in order to select the excellent police districts by the qualitative data and mathematical approach.Procedure: In this research, due to the study on academic method for selecting the excellent police district, the suitable methodology is process that explains the different stages of finding the problem solutions. In this paper, a new algorithm is introduced and used for multi-attribute decision-making in the fuzzy environment which has similarities and differences to the fuzzy analytical hierarchy process in order to choose the excellent police district as one of departments attracted by the police force. The qualitative data for decision-making are simulated by trapezoidal fuzzy number.Findings and The introduced process is capable to simulate and evaluate by means of qualitative data, thus in the extensive decision-making problems, it may be implemented. Whereas the calculations related to the case study has been performed aiding excel, the major part of decision-making process will be performed automatically.

Context and Various elements and factors are effective on the formation of social capital, the identification and control thereof requires adopting a systemic approach, Thus, in this study after describing and expressing the theoretical fundamentals and factors affecting the formation of social capital and its consequences, the aspects, factors and indices forming the social capital and its consequences as a conceptual framework by a systemic and interactive approach.Procedure: In order to present an integrated model of social capital, considerable number of studies applied in the context of social capital and its consequences were reviewed. Discussion and Social capital has three general aspects including social norm, network and trust, each one includes several agents and their subset indices so that form a framework in systemic interaction with each other. These agents affect the quality of social capital but influenced by the general quality of social capital existing in the social systems. Moreover, the social systems are interacted with the environment, therefore are affected by their contextual and interactive environment’s factors and conditions and paying attention thereto is significant in the improvement of social capital improvement. Ultimately, two conceptual models of aspects, factors and indices of social capital and its consequences were presented. According to the presented model, the subject and schema are understood more integrated and requirements are provided for social capital development management, therefore it may be used as one of substantial basis for Police Force power and success in order to develop its social capital.

Context and In Police Force Organization, the commanders and managers have important and effective role on the inferior human resources due to having managerial responsibilities. Therefore, identifying and studying the different aspects of commanders and managers is effective on the subordinate employees in police stations because of job sensitivity. This study has been applied with the objective of determining the role of disciplinary, religious, organizational and psychological aspects of commanders and managers in reduction of violations of police stations’ employees and the effect of these aspects have been assessed. Procedure: The methodology of study is applied and descriptive-survey. For collecting the data, the questionnaire has been used in order to compile the theoretical fundamentals of library studies. The population is consisted of police stations employees of which 431 employees have been selected as the sample through random sampling method. The effect of disciplinary, religious, organizational and psychological aspects of commanders and managers in reduction of violations of police stations’ employees was accepted and concluded that their effects are not equal. Among four disciplinary, religious, organizational and psychological aspects, organizational aspect has been assessed as the most effective one. Thus, this variable has stabilized the role of commanders and managers in reduction of police stations’ employees more than the other variables, and psychological, religious and disciplinary aspects were effective respectively. Academic and practical course of actions have been presented in this regard proportional to the study results.