نشریه توسعه سازمانی پلیس
سال یازدهم شماره 1 (پیاپی 48، بهار 1393)

Attention to organization and personal excellence and improvement of product and service quality in recent years has become an important issue and has attracted the attention of more organizations and many organizations have gone for it. Among them, defensive and military organizations due to their targets and missions and proportionate to organization dimension have moved toward excellence and growth. Defense ministry too in recent years widely have designed and executed excellence and surveillance programs. Due to attempts and seriousness of experts and wide expansion of affiliated organizations and companies, highly value experiences have been acquired in this regard. It should be considered that in this path, there were many challenges and weakness that understanding and prioritizing them for improvement and advancement of model, smoothing the path and usefulness to other organization are necessary. In this research for improvement and advancement of Iran police organization excellence and quality management model (MAKNA), defense ministry excellence national and military model is used therefore the most important challenges and weakness of this model is recognized after interview with experts in the field of excellence in reward providing organization and reward requesting organizations that requested excellence rewards. After distribution and collection of questionnaires, each of challenges is prioritized according to significance using freedman testing. Then the salient characteristics of both models of MAKNA and defense ministry recognized and compared with each other. Finally in regard to targets that MAKNA model follows, certain suggestations and resolutions put forward for improvement and advancement of MAKNA excellence model quality level.

Information products and resource increasingly expansion and diversity in web environment, weakness and inefficiency of some research engines in searching relevant information, the necessity of information scientific integrity and their logical analysis for detection of crime, dire need of users for standard patterns and models for research and precise and fast retrieval of information have created new challenges for police commanders and managers in organization and for controlling future crime and offenders and execution of their assigned missions. This article helps police using a mechanism named information cloud to have total dominance over crime evolution, guidance and control. This research in view of purpose and type is applicatory and in view of method and nature is analytical descriptive. Statistical population of this research is consisted of police commanders and information technology experts. Cochran's formula is used for sampling and the size was 127 persons. After information collection and analysis, alpha cronbach is used for test questionnaire reliability, its validity coefficient was 87%.the results of research regard the existent of information integrated system which is called police information cloud as the best strategy for police and it is very necessary for resolving current challenges and being emphasized, therefore using obtained data, information cloud optimized model for police is designed.

In this research by recognizing the expectations and perceptions of people referring to police +10 centers of Kurdistan, the gaps between Them defined and mechanisms to fill or decrease these gaps introduced. Therefore based on Parasuraman model, five dimensions of tangible, reliability, responsiveness, assurance, and empathy among 384 of people referring to Kurdistan province police +10 centers were studied. This is applied and investigative research from targets point of view and research method is metric. Field and library research is used for data collection and servqual questionnaire tool is used for field research. Questionnaire tool and alpha Cronbach coefficient were used for validity and reliability respectively. A paired t-test is used to study the significance of differences of expectations and perceptions of people referring to Kurdistan province police +10 centers. The results of research indicated that there is a significant difference between expectations and perceptions of people referring to Kurdistan province police +10 centers in all dimensions of servqual model.

The first measures for quality improvement in any organization are the determination of quality dimension so that the quality is measured upon it. The complexity of the matter is that the definition of quality dimension is depended on organization type. Therefore it is necessary that by considering the characteristics of each organization, an ad hoc model is introduced. The first research for definition of quality dimension went back to Garwin research about products and Parasuraman et al about servqual. Afterwards different researches for adaptation of this model to different domains including public service introduced. In this article after analysis of different models and their adaptation with police service it is intended to introduce a conceptual model based on theoretical bases and prevailing condition in the country.

Regarding competition increase in today world in the field of products and service and expectation increase of people referring to police, the necessity of attention to providing better and quicker service in Iran police is felt. Yet many reports indicated that the neatness system is not implemented correctly and it is inefficient in Iran industry and service sectors. The performance of many organizations implementing the plan indicated that they have still suffered from deficiency in productivity and quality of their products and services. The main reason is that this system is not implemented correctly. However factors such as culture, religion, belief and personnel commitment to organization could not be overlooked. Many researchers believed that the basis of neatness system implementation should be based on religion and culture structure and in its implementation the organization condition should be considered. Disregarding these bases, neatness system implementation is impossible. Therefore in this research the domestic model of eight “N” is introduced based on Iran police organization condition to increase the personnel social capacity to that the organization excellence targets are achieved. The neatness models of five “S” and seven “S” are introduced and the necessity of their implementation is explained. The advantages and the limitation of neatness system implementation in working environments explained. Finally the condition of MAKNA eight “N” neatness system in Iran police selected police stations in Tehran studied. At the end the results and the extent of co efficiency among suggested models analyzed.

Today the requirement of a new paradigm in police service is so obvious that the integration of different aspects of available police concepts to improve police efficiency proportionate to economic and social realities have increased therefore access to tools for fighting technology based crimes is acknowledged. Thus in this article using analytical descriptive method and library research and attention to researches done in USA, smart policing as a new paradigm in police services is introduced. Smart policing has three primarily factors of strategy, analysis and technology namely the smart policing uses technology and analysis to support policing activities strategically. Smart policing approach is problem oriented and resulted from problem oriented policing. The difference of smart policing problem oriented approach with traditional problem oriented policing is that the smart policing encourages the special involvement of researchers as partnership and corroborators in projects and also pays more attention to science of analysis and other tools and technological advancements. The characteristics of smart policing in changing the paradigm of police service include attention to technology, encouragement of a new type of research outlook in the form of police partnership and researcher and finally wise and combinative selection of policing approaches.