A model for identifying, measuring, and prioritizing gaps of organization's knowledge (Case study: NPC)

Knowledge-based management is the indication of survival in today’s competitive business environment. Organizations have a crucial need to identify their knowledge assets, awareness of knowledge state, determining its importance, and analyzing gap between current knowledge state and its desirable state, in order to be able to plan for maintaining and improvement of their key knowledge and creating new competitive advantages. According to these points, the goal of this paper is introducing a pattern to identify, measure and prioritize an organization’s knowledge gaps. Besides, having the previous introduced strength points, this paper covers weaknesses of the existing methods by using other tools of knowledge management that have rarely been used for knowledge measurement. In addition, a mechanism for prioritizing knowledge gaps in organizations is presented. This research has been developed in four main stages, namely literature review, codifying the proposed model, validation, and testing the model. The proposed methodology has been implemented in an industrial, research and educational center which is known as one of the most important and largest companies in the Middle East that produces electrostatic filters which are mostly used in oil and refinery industries. The results show that the proposed model is applicable in organizations and it can prioritize knowledge gaps in order to remove them.