Organization's Performance Evaluation based on Balanced Scorecard (BSC) A Study on State Tax Administration of Hamedan Province

The balanced scorecard (BSC) is a management tool that is based on measurement and it is considered to be a prerequisite to strategic management. The aim of this study is to describe and evaluate State Tax Administration of Hamedan Province in the Year 1387 using the balanced scorecard. Having a descriptive nature, the research is a survey study. Twenty managers, a hundred staff and a hundred taxpayers participated in the study. To collect data, three already-developed content-valid reliable questionnaires were utilized. The results of the Binomial Test reports a dissatisfactory performance in the most of the perspectives (α<0/05). Moreover, findings indicate that State Tax Administration of Hamedan Province has achieved its goals, by 105.25% in financial perspective, by 67% in taxpayers, by 63% in internal business processes, and by 59% in learning & growth perspective.