The Impact of Intellectual Capital on the Productivity in Banking Industry in the Lorestan Province of Iran

The aim of this paper is to investigate the effects of intellectual capital dimensions (customers capital, human capital and structural capital) on the productivity. To test the conceptual framework, structural equation modeling (SEM) has been used to analyze the Data was collected from 1900 staff of banking system in the Lorestan province of Iran. Cronbach’s Alpha was used to examine reliability of the questionnaire. The reliability of the questionnaire was reported to be 0.88% based on Cronbach's alpha method. The results of the study indicate there was a positive significant relationship between the intellectual capital along with it’s dimensions and productivity in the banking industry. Among dimensions of intellectual capital, customers capital had the most influence on productivity.