Design of manager's performance assessment model in prevention police (case study: Police Station)

Context and The objective of this study is to develop a model for assessment of police stations chief’s performance. Applying the new approaches such as knowledge-orientation and society-orientation in the police activities requires more revising of performance assessment model. In this study, considering the importance of police station chiefs, assessment of performance of this level of managers has been studied. For this purpose, an initial and relatively integrated model of performance aspects, elements and indices based on observations and studies of researcher has been suggested. Two questionnaires were designed for validation of model. The first questionnaire was distributed for validation of aspects and elements among 24 persons and the second questionnaire for validation of indices among 186 staff experts and police commanders. The data was analyzed by means of t-test and paired student t test. Findings and The summary of results indicates that the aspects, elements and indices of model have been certified by the experts. Also, the status quo of inappropriate indices and importance of all aspects, elements and indices is high. According to the results, among the elements, human-orientation has lower significance. However, care index in human-orientation element has relatively high importance. As well as, in knowledge-orientation element, the indices related to awareness and informing have higher significance than learning and innovation. Among the indices of performance results, quality of services, peoples’ trust to the police and internal communications have lower significance than the other indices. In general, all elements and indices are significant and in the status quo, only value-orientation element is paid attention adequately.