Developing a Competency Model of Managers in the Banking System

The aim of this research is to explore and develop a competency model of managers in the banking system and validating the model. To this end, 3 questions were considered: 1-What are the elements of competency model in the banking system? 2- What are the components of competency model in the banking system? 3-Is the model reliable? Mixed method was used in this research. Initially, qualitative method was used, followed by quantitative method. In the qualitative section, we interviewed 12 excellence managers and then content analysis method was used. So, we derived the primary competency model of managers based on elements and components. In the quantitative section, we distributed questionnaires among 136 managers. For analysis, we use Amos software and factor analysis method. Results show that with the exception of “experience", all elements and components of competency model were confirmed.